
- Port Elizabeth
- Salary: Market Related
- Job Type: Permanent
- Sectors: Admin
- Reference: 2023297
Vacancy Details
Employer: Online Personnel CC
Job Position: Customer Relationship Management (CRM) Administrator
Ref: 4406
Location: PE / Gqeberha
Salary: Commensurate with experience and qualification
Email your CV to recruit@onlinepersonnel.co.za
Qualifications / Requirements:
• Minimum of Matric
• Proven experience as a CRM Administrator or Data Analyst or in a similar roles
• Solid knowledge and understanding of database structure and systems such as SQL
• Deep understanding and knowledge of CRM and ERP System (minimum 5 years’ experience required)
• Proficiency in CRM system administration, including user management, data management, customization, and reporting
• Strong analytical and problem-solving skills
• Advanced proficiency in Microsoft Excel for data analysis and reporting purposes
• Attention to detail and organizational skills to ensure accurate data entry and system maintenance
• Outstanding communication and interpersonal skills to effectively collaborate with cross-functional teams and provide user support
Advantageous Requirements
• Bachelor's degree in a relevant field
• Experience working in a sales environment with rental and leasing knowledge
• Sage knowledge
• Understanding of procurement, financial and sales processes
Key Performance Areas:
• responsible for managing and maintaining the customer relationship management (CRM) system
• Responsible for ensuring the smooth operation and optimal utilization of the CRM system, as well as supporting end-users
• CRM system management: oversee the day-to-day operation of the CRM system, including user management, security settings, and data integrity
• Collaborate with cross-functional teams to identify, analyze, and address CRM system issues
• Reporting and analytics: create and maintain CRM reports to provide meaningful insights to sales, marketing, and customer service teams. Identify trends, track key performance indicators (KPIs), and generate actionable reports to support data-driven decision-making
• Data management: monitor and improve data quality within the CRM system by conducting regular data audits and implementing data cleansing processes
• Training and User support: develop and deliver CRM training programs for end-users, including new employee onboarding and ongoing training sessions
• Provide technical support and guidance to users, troubleshooting system-related issues, and assisting with user adoption
Candidate Requirements
Job Position: Customer Relationship Management (CRM) Administrator
Ref: 4406
Location: PE / Gqeberha
Salary: Commensurate with experience and qualification
Email your CV to recruit@onlinepersonnel.co.za
Qualifications / Requirements:
• Minimum of Matric
• Proven experience as a CRM Administrator or Data Analyst or in a similar roles
• Solid knowledge and understanding of database structure and systems such as SQL
• Deep understanding and knowledge of CRM and ERP System (minimum 5 years’ experience required)
• Proficiency in CRM system administration, including user management, data management, customization, and reporting
• Strong analytical and problem-solving skills
• Advanced proficiency in Microsoft Excel for data analysis and reporting purposes
• Attention to detail and organizational skills to ensure accurate data entry and system maintenance
• Outstanding communication and interpersonal skills to effectively collaborate with cross-functional teams and provide user support
Advantageous Requirements
• Bachelor's degree in a relevant field
• Experience working in a sales environment with rental and leasing knowledge
• Sage knowledge
• Understanding of procurement, financial and sales processes
Key Performance Areas:
• responsible for managing and maintaining the customer relationship management (CRM) system
• Responsible for ensuring the smooth operation and optimal utilization of the CRM system, as well as supporting end-users
• CRM system management: oversee the day-to-day operation of the CRM system, including user management, security settings, and data integrity
• Collaborate with cross-functional teams to identify, analyze, and address CRM system issues
• Reporting and analytics: create and maintain CRM reports to provide meaningful insights to sales, marketing, and customer service teams. Identify trends, track key performance indicators (KPIs), and generate actionable reports to support data-driven decision-making
• Data management: monitor and improve data quality within the CRM system by conducting regular data audits and implementing data cleansing processes
• Training and User support: develop and deliver CRM training programs for end-users, including new employee onboarding and ongoing training sessions
• Provide technical support and guidance to users, troubleshooting system-related issues, and assisting with user adoption
8 people have applied for this job. 158 people have viewed this job.
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