Job Position: Customer Relationship Management (CRM) Administrator

Ref: 4406

Location: PE / Gqeberha

Salary: Commensurate with experience and qualification

Email your CV to recruit@onlinepersonnel.co.za

Qualifications / Requirements:

• Minimum of Matric

• Proven experience as a CRM Administrator or Data Analyst or in a similar roles

• Solid knowledge and understanding of database structure and systems such as SQL

• Deep understanding and knowledge of CRM and ERP System (minimum 5 years’ experience required)

• Proficiency in CRM system administration, including user management, data management, customization, and reporting

• Strong analytical and problem-solving skills

• Advanced proficiency in Microsoft Excel for data analysis and reporting purposes

• Attention to detail and organizational skills to ensure accurate data entry and system maintenance

• Outstanding communication and interpersonal skills to effectively collaborate with cross-functional teams and provide user support

Advantageous Requirements

• Bachelor's degree in a relevant field

• Experience working in a sales environment with rental and leasing knowledge

• Sage knowledge

• Understanding of procurement, financial and sales processes

Key Performance Areas:

• responsible for managing and maintaining the customer relationship management (CRM) system

• Responsible for ensuring the smooth operation and optimal utilization of the CRM system, as well as supporting end-users

• CRM system management: oversee the day-to-day operation of the CRM system, including user management, security settings, and data integrity

• Collaborate with cross-functional teams to identify, analyze, and address CRM system issues

• Reporting and analytics: create and maintain CRM reports to provide meaningful insights to sales, marketing, and customer service teams. Identify trends, track key performance indicators (KPIs), and generate actionable reports to support data-driven decision-making

• Data management: monitor and improve data quality within the CRM system by conducting regular data audits and implementing data cleansing processes

• Training and User support: develop and deliver CRM training programs for end-users, including new employee onboarding and ongoing training sessions

• Provide technical support and guidance to users, troubleshooting system-related issues, and assisting with user adoption