Client Details:

Our client, a leading provider of innovative solutions, is committed to helping some of the world's most well-known brands tackle their most pressing business challenges. With a reputation as a trusted partner to global organisations, the company delivers future-focused solutions that enhance customer experiences and enable businesses to stay ahead of the digital curve. Driven by a passion for innovation and customer success, this company has become known for its reliable and impactful solutions. As a member of this dynamic team, the successful candidate will have the option to work in a hybrid capacity, or in a traditional office environment. Working alongside a high-performing and diverse team of professionals on a global scale, the ideal candidate will bring a proven track record of achievement and a passion for driving results.

Role Responsibilities:

• Provide technical support to customers, resolving issues and error messages encountered in a live production environment.
• Manage a team of 2 or more, develop their skills to meet objectives and customer Service Level Agreements (SLAs), and lead daily team activities.
• Design, develop, and test new software solutions using various technologies, while also researching new technology and development tools.
• Create both customer-facing and technical documentation for processes created or modified.
• Perform technical troubleshooting and collaborate with L4 teams for advanced support.
• Adapt to different business time zones and participate in an on-call 24/7 roster that includes weeknights, weekends, and public holidays.
• Occasionally travel to customer sites as required.

Relevant Qualifications / Experience:

• Possess a Degree or Diploma in Information Technology, Computer Science, Engineering, or a related field, or have equivalent experience.
• Have 7+ years of work experience in the software industry or related fields.
• 2 years of work experience in a leadership role, managing a team of 2 or more individuals.
• Experience in operational support, billing systems, and other technical areas such as Oracle database, RedHat Linux or Unix OS, and Windows Server.
• Proficiency in English within a business environment.
• ITIL accreditation is preferred.

Work Type / Location:

• Hybrid position based in Johannesburg

Job ID:

• J104268

PS Even if you feel you don't have all the skills listed or if this spec isn't what you are looking for, feel free to send your CV as we probably have other opportunities that could interest you. For a more comprehensive and updated list of opportunities that we have on offer, do visit our website - www.parvana.co.uk