Vacancy Details
Employer: Key Recruitment Group
Airbnb - Receptionist / Administrator
Our client is a property holding and investment company that owns a diversified portfolio of retail, industrial, commercial, and specialised properties in South Africa.
Responsibilities
- Maintain a positive attitude and friendly demeanour.
- Perform all check-in and check-out tasks.
- Manage online and phone reservations.
- Inform customers about payment methods and verify their credit card details.
- Inform guests of all on-site amenities and any relevant information that is needed to use them.
- Answer and forward calls
- Keep a tidy and orderly workplace.
- Invoice and bill guests for their stay and services used.
- Respond to emails.
- Keep all filing up to date.
- Handle and resolve guest complaints.
General
- Various ad hocduties in order toassist the Operations Managerand Airbnb Manager; and
- Any other duties delegated from time to time by the CEO, Asset Manager and Portfolio Manager or any other person designated in their absence.
Requirements and Skills
- 2-3 years working experience in the hospitality industry.
- High School Diploma and Tertiary Education in the hospitality field
- Up to date with all hotelbooking systems: booking.com, Airbnb, lekkeslaap,Agodaand all other related bookings systems
- Hands-onexperience in customer service
- Solid understanding of hospitality procedures and best practices
- Knowledge of quality standards (e.g., ISO)
- Proficient in MS Office, Opera, Protel and relevant software
- Team player
- Good communication skills (both written and verbal)
- Attention to detail and the ability to resolve customer issues
Salary
- R9 000 cost to company
21 people have applied for this job. 283 people have viewed this job.
About Key Recruitment Group
We do not subscribe to the hackneyed expression – “our people are our most valuable assets” – simply because assets are bought and sold and exploited for gain.
We believe emphatically that “your people are your business” and therefore we remain committed to the deployment of top quality recruitment practices in service to clients.
Through an established collaborative network of HR Practitioners whose essential purpose resonates with our own, we are able to offer comprehensive people centred Management Consulting and Executive Coaching services.
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