Airbnb - Receptionist / Administrator

Our client is a property holding and investment company that owns a diversified portfolio of retail, industrial, commercial, and specialised properties in South Africa.

Responsibilities

• Maintain a positive attitude and friendly demeanour.
• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform customers about payment methods and verify their credit card details.
• Inform guests of all on-site amenities and any relevant information that is needed to use them.
• Answer and forward calls
• Keep a tidy and orderly workplace.
• Invoice and bill guests for their stay and services used.
• Respond to emails.
• Keep all filing up to date.
• Handle and resolve guest complaints.

General

• Various ad hocduties in order toassist the Operations Managerand Airbnb Manager; and
• Any other duties delegated from time to time by the CEO, Asset Manager and Portfolio Manager or any other person designated in their absence.

Requirements and Skills

• 2-3 years working experience in the hospitality industry.
• High School Diploma and Tertiary Education in the hospitality field
• Up to date with all hotelbooking systems: booking.com, Airbnb, lekkeslaap,Agodaand all other related bookings systems
• Hands-onexperience in customer service
• Solid understanding of hospitality procedures and best practices
• Knowledge of quality standards (e.g., ISO)
• Proficient in MS Office, Opera, Protel and relevant software
• Team player
• Good communication skills (both written and verbal)
• Attention to detail and the ability to resolve customer issues

Salary

• R9 000 cost to company