- Johannesburg Remote
- Salary: R83 333.00 - R100 000.00 Per Month
- Job Type: Permanent
- Sectors: IT
- Reference: 56037
Vacancy Details
Employer: BASHR Consulting
Requirements:
- Relevant degree
- ITIL certification
- Relevant technical certifications (CCNA, CCNP, SDWAN, Cloud etc.)
- Fundamental knowledge of Azure, AWS, SAP, and Linux
- Previous team lead/management experience
- Experience in customer support services
- Demonstrated experience in implementation of continual service improvement (Through automation, process enhancements etc.)
- Demonstrated experience in organizational change management (transformational experience)
- Monitors the work queues and provide support to clients where the install is highly technical.
- Works independently, with general direction from the client, stakeholders, team lead or senior manager, to perform operational tasks to resolve all escalated incidents.
- agreed SLA and OLA
- Provide support to all escalated incidents.
- Act as emergency support contact as needed, for critical client and business impacting issues
- Use operational and diagnostic procedures to resolve escalated installs in unique and complex client.
- Coach and mentor, juniors and L4 teams offering technical expertise and pushing work.
11 people have applied for this job. 553 people have viewed this job.
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