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Technical Team Lead (Networks)

  • Johannesburg Remote
  • Salary: R83 333.00 - R100 000.00 Per Month
  • Job Type: Permanent
  • Sectors: IT
  • Reference: 56037

Apply before Dec 31 2023 | 274 Days left

Apply

Vacancy Details

Employer: BASHR Consulting

Requirements:

  • Relevant degree
  • ITIL certification
  • Relevant technical certifications (CCNA, CCNP, SDWAN, Cloud etc.)
  • Fundamental knowledge of Azure, AWS, SAP, and Linux
  • Previous team lead/management experience
  • Experience in customer support services
  • Demonstrated experience in implementation of continual service improvement (Through automation, process enhancements etc.)
  • Demonstrated experience in organizational change management (transformational experience)
  • Monitors the work queues and provide support to clients where the install is highly technical.
  • Works independently, with general direction from the client, stakeholders, team lead or senior manager, to perform operational tasks to resolve all escalated incidents.
  • agreed SLA and OLA
  • Provide support to all escalated incidents.
  • Act as emergency support contact as needed, for critical client and business impacting issues
  • Use operational and diagnostic procedures to resolve escalated installs in unique and complex client.
  • Coach and mentor, juniors and L4 teams offering technical expertise and pushing work.

Apply

11 people have applied for this job. 553 people have viewed this job.

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© Careers24. All rights reserved.

About Careers24.com

  • Careers24 is a leading South African job portal that assists jobseekers from all sectors and experience levels to find and apply for vacancies from hundreds of South Africa’s leading companies. With over a million visitors a month, we are one of the most popular destinations to find employment online in South Africa.

    Our mission is to become the destination where every candidate can find an ideal job and where every company can find the perfect candidate. We are a proud member of the Media24 family and part of the Naspers group of companies.

Company

  • Work For Us

  • Advertise With Us

Quick Links

  • Recruiters Directory

  • Site Map

  • Site Terms and Privacy Policy

  • Widgets

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  • Simplify.hr

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