Purpose of Role:
Provide high level customer service related to product sales to effectively and efficiently increase sales margins in line with budget requirements and business objectives with a desire to exceed targets. Ensure quotations and orders are processed in an accurate and timely manner, as well as develop positive solutions to complex challenges.  Conduct work activities in a manner which conforms to current policies and procedures of the company
Brief Description of the Position:

Optimise quality of service, business growth and customer satisfaction, as well as maintain and build relationships with customers of through enhanced communication and client liaison skills, together with appropriate propositions and ethical sales methods and preparation and submission of quotations
Record, Analyse, Report and administer according to systems and requirements (CRM)
Attend regular client visits, necessary to perform duties and aid business development
Read and understand technical drawings and product data sheets
Handle all aspects relating to Sales, comprising obtaining enquiries/ Tenders, putting together quotations and converting to orders when orders are received
Establish and maintain customer relationships and support
Contact with clients on products and updates
Support and training on pumps and valves as and when required
Solve problems; Provide support with queries and technical information as and when required
Liaise with Consultants, Project Houses and end users
Obtain prices from suppliers for quoting purposes
Track and expedite orders through the system
Provide customer updates on the progress of orders – when requested
Arrange kick-off meetings with staff
Attend project meetings; Collect and Deliver all documentation
Comply with and enforce all company policies and procedures, as well as carry your duties in a manner which conforms to current Health and Safety legislation, upholding the company's Health and Safety Policy
Carry out all other reasonable tasks that may be delegated from time to time
Assist fellow employees with daily functions as and when required