Job Description

Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.
Cold-calling and canvassing for new business.
Completing call sheets – submitted on a weekly basis.
Answer customers' questions about product ranges, prices, availability, product uses, and credit terms.
Quote prices, credit terms and complete and submit tender documentation timeously.
Emphasize product features based on analyses of customers needs, and on technical knowledge of product capabilities and limitations.
Negotiate prices and terms of sales and service agreements.
Responsible to ensure mutually agreeable solutions to problems experienced by customers are reached and prompt actions / delivery on promises are performed.
Maintain customer records, using automated systems.
Identify prospective customers by using business directories, following leads from existing clients, and attending trade shows and conferences.
Prepare sales contracts for orders obtained and submit orders for processing.
Select the correct products or assist customers in making product selections, based on customers' needs, product specifications, and applicable regulations.
Collaborate with colleagues to exchange information, e.g. selling strategies, marketing information, etc.
Prepare sales presentations and proposals that explain product specifications and applications.
Demonstrate and explain the operation and use of products.
Provide customers with ongoing technical support.
Inform customers of estimated delivery schedules, service contracts, warranties, or other information pertaining to purchased products.
Attend sales and trade meetings and read related publications in order to obtain information about market conditions, business trends, and industry developments.
Overall responsibility to set and accept accountability to achieve sales, growth, and profitability targets in an assigned sales territory; plan, prepare, submit and ensure achievement of New Equipment Sales targets for sales territory assigned.
Overall responsibility to meet new sales growth / market share increase objectives; responsible to analyse, prepare and successfully implement strategy to target and convert opposition accounts.
Overall responsibility to ensure quality of customer interaction and service (develop and implement strategy to ensure proper / scheduled cover of sales territory assigned by self, developing partnerships with and tailor-made solutions for clients; evaluation of own development needs and ensuring lack of knowledge / skills are addressed).
Sound financial management of deals in line with budget and company strategic objectives for self (ensure the quality of rental business activated is in line with company objectives; ensure order take targets, invoicing targets and GP targets are met, stock turn is controlled, ensure key administrative support functions are diligently executed, e.g. delivery and collection of contracts; ensure discounts are approved / within limits; ensure site inspections are carried out; etc.).
Preparation and presentation of reports as and when required.
Overall responsibility to ensure administrative procedures is followed correctly.
Drive customer service excellence & ensure good relations and communication with customers.
Participative responsibility to grow department in line with company requirements.
Ability to develop and implement operational innovation.