Vacancy Details
Employer: OUTsurance
Company Description
OUTsurance is a customer-centric financial services company with a global foot print. We are vibrant, successful and values orientated with an awesome dynamic culture encapsulated by the ethos that clients and staff “always get something OUT.” Our success can be attributed, amongst other things, to the outstanding people that work for us.
Job Description
You will be required to interact with clients, increase sales, and elevate customer experience. If you're a top performer that can align yourself with our organization Values of Awesome Service, Passionate, Honest, Human Dynamic, recognition and can wisely use resources and deliver results consistently while working on a performance based salary system then you might be the next OUTie.
Candidate Requirements
- Matric
- Candidates must have completed FAIS Regulatory Exams (RE or full qualification depending on previous advice giving roles)
- Previous Call Centre experience
- Computer literate
- Relevant tertiary or Call centre qualification will be advantageous
- Experience in short term insurance industry will be advantageous
- Selling Skills
- Negotiating skills
- Problem solving
- Thrives in a demanding, quick turnaround environment Sales oriented
- Attention to detail/Quality orientated
- Deadline and results oriented
- Initiative and tenacity.
- Enthusiastic and passionate about the job and the organisation
- Effective at planning and organising work
- Team player
- Adaptability
- Integrity
- Stress Tolerant
- Interpersonal and communication skills
- Convert lead/quotes to sales in terms of the minimum quantity and quality targets
- Communicating with our Dealership account managers
- Interact with customers to offer guidance, point out products, and assist them in making purchasing decisions.
- You will be required to talk (telephonically) to potential OUTsurance clients and get them interested in signing up by informing them of the benefits that our product holds while adhering to the quality measures in place.
- Maintain in-depth product knowledge in order to supply customers with the best, accurate information
- Utilize persuasion techniques when necessary to close sales
- Handle customer phone calls and emails in a polite, professional, and prompt manner
- Work towards achieving individual and team objectives and be accountable for sales results
- Perform as a team-player, participate in activities contributing to the overall objectives of the organisation
Qualifications
Additional Information
Required Competencies & Personal Attributes:
Responsibilities:
Experience:
Previous Call Centre experience in Telesales. Experience in short term insurance industry is preferred.
In accordance with OUTsurance Insurance Company Ltd Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups.
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About OUTsurance
OUTsurance Insurance Company was 'brought to life' by Willem Roos, Howard Aron and René Otto in early February 1998. OUTsurance is a member of the Rand Merchant Insurance Holdings (RMI) Group and an approved financial services provider.
We're leaders in the short-term insurance market offering car and home insurance directly to South Africans. In 2003 Business OUTsurance launched to cater for the unique business insurance needs of all types and sizes of businesses. In August 2010 we expanded into the life insurance market by offering comprehensive death, disability and critical illness cover as a fully-fledged life insurer too.
Internationally, OUTsurance Namibia has been operating in the personal short-term insurance market since July 2007 and in November 2008 Youi, our sister company in Australia, launched with world-class online quoting functionality offering car and home insurance.
OUTsurance is vibrant, successful and values orientated with an awesome culture. We are growing fast which means ongoing career and growth opportunities.
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