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Senior Account Executive (IT Managed Services)

Johannesburg
Salary: Market Related
Commission: Successful candidate will eligible for commission
Job Type: Permanent
Sectors: IT
Benefits: Medical Aid Pension Training Car Allowance Travel Allowance Maternity Leave
Reference: 1975403

Apply before Apr 02 2023 | 8 Days left

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Vacancy Details

Employer: Netsurit Pty Ltd

Netsurit offers managed IT services and consulting for a wide range of clients globally. Our head office is in Johannesburg, we have offices in the US (New York & New Jersey) and offices in Cape Town and Durban. This geographic diversity allows us to offer true 24/7 support and other Managed IT Services to our clients. While the best award we can receive is the loyalty of our clients and staff, Netsurit has been consistently recognised as a leader in the managed IT services industry. Netsurit have been ranked annually in the MSP 501 survey since 2009, we are also one of the leading Dell partners in South Africa and a Microsoft Gold Partner.

We are currently looking for an Account Executive to join our Johannesburg team.

KPI's:

SLA contract management :

Be aware of SLAs and SLA service levels
Receive and process feedback on reached targets or breaches
Manage client expectations
Process escalations from clients
Contact teams responsible for escalations or breaches in order to ensure that the issues are resolved
Drive teams to meet SLA requirements within specified parameters
Manage breaches of SLA

Sales:

Manage hardware, software and project labour sales
Provide sales quotes and competitive pricing
Provide project services sourcing for all work outside of SLAs
Ensure implementation of hardware and software
Liaise between clients and project managers to receive timelines, labour quotes, provide project quotes to clients and gain client signoff or approval

Solutions:

Advise IT requirements and solutions after consulting with clients
Understand and translate business requirements into IT solutions

Client relations:

Build trust and good relationships with clients, contacts and end users
Meet with clients on a monthly basis to receive feedback
Report on monthly performance, response time and infrastructures

Revenue growth:

Build roadmaps for 2 to 3 years of infrastructure growth and implementation
Build own revenue growth and secure long-term deals
Strive for SLA upsells
Align with 2% consumer price index increases

Monitor client profitability:

Review client reports from CFO and provide high priority care to most profitable clients

Required Skills

Account Management: 7 to 8 years
Sales: 5 to 6 years
Cloud Computing: 5 to 6 years
Contract Negotiation Skills: 5 to 6 years

Candidate Requirements

Minimum qualifications and experience:

The candidate will require at least 7 years experience being in an Account Executive (Account Manager).

If your background is from a Microsoft house / vendor (this would be an added advantage).

Having a proven sales (farming) record will be an added advantage as well

IT Diploma or Degree (extremely advantageous)

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About Netsurit Pty Ltd

“Surround yourself with the dreamers and the doers, the believers and thinkers but most of all surround yourself with those who see greatness within you…” – Edmund Lee

Why do we do what we do? How do we believe we truly make a difference in the lives of our people and our clients? The answer lies in our cause: Supporting the Dreams of the Doers.

At Netsurit, our People come first – before Clients and before Profits. Over the years we have learned that great talent in the IT industry don’t just want the opportunity to do great work, they also want to lead a balanced life – we provide our People with the opportunity for both through our Dreams Programme, which is the foundation of our culture. We know, you’re probably saying “wtf?”. The Dreams Programme is our way of helping our People understand what they really want from their lives and then supporting them in the achievement of their greatest goals and dreams.

It still feels like a dream when we think back to 1995 where it all began while we were still at University and selling computers and engineering calculators to our fellow students and anyone else who would buy them. Over the past 5 years we have enjoyed a 36% compounded annual growth rate and we are proud to count some of South Africa’s greatest companies as our clients. We have laid out an audacious plan for 2020 which is centred on significant growth and at the same time, protecting our culture, which we believe is our greatest competitive advantage. The two business areas driving this growth are Managed Services and Solutions Architecture and we have been acknowledged for our excellence by our clients and have been the recipient of international awards that we are very proud of.

We are a proudly South African company with offices in Johannesburg, Cape Town, Durban, Vietnam and Mauritius with additional growth plans in the UK and US.