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Customer Service Insurance Advisor

  • Cape Town CBD
  • Salary: Market Related
  • Bonus: Yearly increases
  • Commission: Uncapped
  • Job Type: Permanent
  • Sectors: Call Centre Insurance Media
  • Benefits: Medical Aid Pension Bonus Training Parking Maternity Leave
  • Reference: copy-#Insurance Advisor

Apply before Mar 28 2023 | 5 Days left

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Vacancy Details

Employer: EXL Service

Basic Function:

As an Advisor, you will handle majorly inbound insurance queries.

Job Responsibilities:

  • Operations: Ensure a positive customer experience. 
  • Process new business, renewals, amendments and cancellation of policies and change details as needed
  • Identify customer’s need, clarify information, research every issue and provide solutions and/or alternatives.
  • Maintain accuracy of customer data
  • Follow up on customer calls wherever necessary
  • Achieves operational metrics / SLAs by adhering to the call and customers’ account handling policies and procedures to meet or exceed client’s expectations.
  • Understand Operations and Corporate Compliance, Policies and Procedures and Best Practices when conducting business with customers
  • Participate in weekly and monthly coaching
  • Delivery of clients expectations
  • Stay abreast of ongoing trainings associated with role and business unit objectives
  • Other duties as outlined by leadership.

Night Shift: 3pm to 3am - 9 hour Rotational shift.

Please send your CV to the following email address :

Nicole.Koning@exlservice.com

subject line - Customer Service Insurance Advisor


Required Skills

  • Customer Care: 1 year or less
  • Well Spoken: 1 year or less
  • Typing Skills: 1 year or less

Candidate Requirements

Requirements:

- Must have a NSC

- South African

- Reside in Cape Town

- Must have strong customer service skills.

-Well spoken (Voice assessment will take place)


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© Careers24. All rights reserved.

About Careers24.com

  • Careers24 is a leading South African job portal that assists jobseekers from all sectors and experience levels to find and apply for vacancies from hundreds of South Africa’s leading companies. With over a million visitors a month, we are one of the most popular destinations to find employment online in South Africa.

    Our mission is to become the destination where every candidate can find an ideal job and where every company can find the perfect candidate. We are a proud member of the Media24 family and part of the Naspers group of companies.

Company

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  • Advertise With Us

Quick Links

  • Recruiters Directory

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