Basic Function:

As an Advisor, you will handle majorly inbound insurance queries.

Job Responsibilities:

• Operations: Ensure a positive customer experience. 
• Process new business, renewals, amendments and cancellation of policies and change details as needed
• Identify customer’s need, clarify information, research every issue and provide solutions and/or alternatives.
• Maintain accuracy of customer data
• Follow up on customer calls wherever necessary
• Achieves operational metrics / SLAs by adhering to the call and customers’ account handling policies and procedures to meet or exceed client’s expectations.
• Understand Operations and Corporate Compliance, Policies and Procedures and Best Practices when conducting business with customers
• Participate in weekly and monthly coaching
• Delivery of clients expectations
• Stay abreast of ongoing trainings associated with role and business unit objectives
• Other duties as outlined by leadership.

Night Shift: 3pm to 3am - 9 hour Rotational shift.

Please send your CV to the following email address :

Nicole.Koning@exlservice.com

subject line - Customer Service Insurance Advisor