We Want You: IT Technical Project Coordinator, we want you to bring you’re “A” game in planning, organising, documenting and assisting management to ensure the success of technical operational projects! Your ability to manage project execution, as well as engage with the Development Teams and business stakeholders to schedule and hold project scoping sessions to define project requirements, is essential.
Experience in a similar role.
Experience with Service Level Agreements and maintenance.
Experience in networking and telecoms covering Microsoft applications.
Nice To Have:
Diploma or degree in Computer Systems.
Microsoft Systems Engineer (MCSE).
Agile Certification (Scrum, XP, Kanban).
ITIL Foundation certification.
Experience in a service desk/help desk environment, infrastructure remote support.
What You’ll Do:
Technical support for all IT Project related services.
Management of customer contact to provide service excellence.
Management of ITSM ticketing system aligned with ITIL framework, Reporting and time management.
Management of any escalations relating to infrastructure.
Assisting management with IT Operational issues and activities
Assist IT Infrastructure PMO Team
Assisting with Team resource planning
Assist with the preparation of financial reports for senior management
Organize and minute meetings,
Troubleshoot and Respond to Multichannel Tickets logged within the required response and resolution Service Level Agreements (SLA).
Compile technical standard operating procedures for all known errors.
Compile and assist with daily incident, service request and change management reporting.
Feedback to the customers on the status of all unresolved queries.
Ensure the protection of all user’s data in compliance with company policies.
Constructively participate as a member of the wider IT Department.
Undertake any other tasks or once-off projects which may be assigned from time to time.
Demonstrate professional skills and a high standard of integrity.
The Company We Keep:
At BET Software, we don't just recruit talent, we cultivate it. Our learning and development programmes, our various opportunities for growth, and our well-deserved incentives are what keep our All-Star Team the best amongst the rest.
Location: Durban (Head Offices)
Please note only Team Members who meet the minimum requirements will be considered. If you have not been contacted within 30 days, kindly consider your application to be unsuccessful.
BET Software is one of the most diverse betting software providers in
Sub-Saharan Africa, with a rapidly growing international footprint. Our multiskilled
Team is responsible for providing advanced software solutions, while supporting
incredibly high transactional volumes in a fast-paced industry, making BET
Software a lively and engaging place to be. Our progressive use of technology
enables our talented Team to work with the tech stack of their choice and we
encourage an environment and culture that supports collaboration, learning and
growth. We believe that our strength lies in our diversity and that Teamwork
makes the dream work, a place where you can flourish amongst like-minded
We are a dynamic group of people that stem from a variety of cultures,
backgrounds and locations. While our head office is based in Umhlanga, South
Africa we recruit talent throughout South Africa and Internationally.