Senior IT Engineer/Support-Remote Work- R25,000 to R32,000 per month + R1,000 contribution to the internet and reasonable expenses
US East coast hours (15:00 to 00:00 SA time)
This is an excellent opportunity for an engineer with extensive Support and Project Implementation experience to join a business that will give you exposure to working with businesses abroad, particularly in New York. Working for a new young service delivery business, you will be working as an outsourced Engineer to a Managed Service Provider as part of a Support Desk and Project Delivery team. You will work directly with end-users at all levels as well as work with Project engineers to help design and implement solutions. Why you? A confident, self-starter able to act on their initiative with a positive mindset, forward-thinking with (ideally) experience working for an MSP or a large multi-national enterprise. You will have proven experience in troubleshooting, supporting and managing infrastructure In-depth knowledge of hardware and software In-depth knowledge of hardware and software of Microsoft 365 specifically Intune. Reasonable knowledge of Azure Up-to-date knowledge of the latest IT and software trends Strong customer service ethos. Key Responsibilities include logging and processing support calls, Configuring computer hardware, software, systems, networks, printers and scanners, Planning and undertaking scheduled maintenance upgrades, Working with engineers to architect solutions, Solving escalated issues and carrying out root cause analysis, Talking to clients and computer users to determine the nature of any problems they encounter, Responding to breakdowns Investigating, diagnosing and solving computer software and hardware faults. The role will be completely remote so you will be working from home. You will be provided with a laptop and a contribution to your internet and other reasonable expenses. Your working hours will be US East coast hours (15:00 to 00:00 SA time). You will also have the opportunity to receive further training and grow with a fast-growing, young new business.