Our client, a world leading claims and medical assistance handling company, has exciting opportunities available for Assistance Coordinators (German/Danish/Swedish speaking) to join their team. These positions are based at their office in the Cape Town CBD.
Handle any inbound or outbound communication related to Assistance. These communications may be with policyholder, medical and technical providers, agents, insurers, or other offices.
Co-ordinate logistic arrangements locally and internationally to assist policyholders with medical and other claims
Register all communications and taken actions in the systems provided by the company
Coordinate with the medical professionals according to companiesâ escalation process
Be able to understand the available provider network and identify preferred providers in different countries adequate for an ongoing case.
Â Â Qualifications and experience: Â
Must be fluent in either German/Danish/Swedish and English (written and oral)
Call center / travel industry experience will count in your favor
Medical claims handling or insurance claims experience will be advantageous
Valid South African Visa (mandatory)
Must reside in or around the city center
Excellent telephone & email etiquette
Excellent customer service skills
Ability to work under pressure
Keen eye for detail
Â Please note that this is an office-based position, and the hours are 08:00 â 16:30 mainly.
There can be overtime (including weekends) and evening shifts if on call for emergencies, however these shifts can be worked from home (once training is fully finalized) and are on a rotational basis. Â To apply, please send your CV with your salary expectations to firstname.lastname@example.org Â Please note that only shortlisted candidates will be contacted. Should you not receive feedback within 48 hours, please accept your application as unsuccessful. Â Persona Staff CC is POPIA (Protection of Personal Information Act, 2013) compliant, all personal information is protected according to legislation. By applying for any of our available vacancies, you give Persona Staff consent to process your Personal Information for Recruitment Purposes, according to the POPI ACT, 2013. If you have any concerns regarding your Personal Information and our compliance towards the legislation, you are welcome to request our POPI Act Policy.
Vision PERSONA’s vision is to allow our Clients to focus on their core activities, and let PERSONA manage the responsibility of staff recruitment; ensuring the perfect fit between candidate and client for the most efficient and effective workforce. PERSONA is committed to delivering the best service to our clients and candidates.
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