Star Bar & Cafe has an exciting opportunity for a Food and Beverage Branch Manager to be based in Umhlanga, Durban. The successful incumbent will be responsible for taking accountability for, manage and report on the F&B branch function in order to ensure smooth running and management of operations. This includes health and safety management, facility management, kitchen management, stock management, resource planning, customer service levels, customer complaints, financial profitability and cost control, supplier accounts and adherence to departmental processes, reporting and company policies. Partner with Betting Branch Manager to enquire about customer experience and areas of improvement to ensure that the F&B experience attracts and retains customers/punters within the branch. As well as facilitate correct capturing of F&B cash expenses on branch recon.

Minimum requirements:

• Experience in the food and beverage industry.
• Valid Driver’s License.

Advantageous:

• Food and Beverage qualification.

Responsibilities:

• Ensure compliance with health and safety regulations regarding food preparation and serving, building maintenance in kitchen and bar service areas.
• Ensure internal F&B processes are followed to at all times and pro-active planning to ensure the companies interests are looked after.
• Ensure the GAAP system is up and running at all times.
• Ensure the F&B facility is well maintained at all times, clean and tidiness of all work and service areas. This includes the entire kitchen area, freezer/fridges/storerooms/service areas/dining areas/bar area. Ensure the cutlery and crockery is clean and in good condition for use by customers.
• Ensure cash up processes are followed in order to accurately account for/disclose and report on sales
• Monitor food preparation, portion sizes and presentation of food to ensure that food is prepared and presented in an acceptable manner and according to quality standards.
• Coordinate kitchen and service resources to ensure economical use of food, timely preparation and optimal service delivery.
• F&B branch cost and budget management to ensure maximum profitability. Financial management of F&B targets for the branch, cash and stock control.
• Manage the stock control function related to F&B in terms of scheduling of team members, ordering and receiving food and beverage deliveries.
• Ensure stock is maintained at the appropriate standards - verification of all F&B stock wastages, expired stock and breakages to dispose of. Ensure F&B stock is neatly packaged to preserve the stock and kept in a clean, neat and tidy condition and stored in the appropriate demarcated locations.
• Maintain accurate record of stock (food and equipment/ inventories/crockery/ cutlery) utilizing the relevant software system (GAAP). Account for variances and shortages as well as corrective actions and interventions. Responsible for driving proactive approaches to reduce variances.
• Ensure stock control, stock reconciliation, stock recording and stock reporting is accurate and well managed. This includes front and back office stock.
• Ensure stock levels are monitored to anticipate stock needs and ensure stock is maintained at appropriate levels. Obtain approval from Assistant Regional and/or Regional Manager to place order and liaise with suppliers to confirm orders have been received. Accurate record keeping of all orders placed on a daily basis.
• Ensure stock received is accounted for as per quality/quantity of stock order that was placed.
• Accurate record keeping of stock deliveries and anomalies. Liaise with supplier to rectify where appropriate.
• Ensure GRV process is followed at all times to record stock received accurately. Submit checked GRV, signed order sheet and supplier delivery note/invoice to Area Manager and/or Assistant Regional Manager to ensure accurate record keeping of these.
• Facilitate stock transfer between branches in line with appropriate process to record/issue stock and account for stock movement.
• Schedule resources and assign duties taking into account busy periods, events, operating hours to ensure that the F&B department is sufficiently staffed and able to meet operational requirements.
• Manage all Food and Beverage staff at the branch. This includes F&B Supervisors, and management of the waitrons/bartenders/cashiers as well as kitchen staff which includes chefs/grillers /scullers etc.
• Ensure F&B staff conduct is acceptable and follow relevant disciplinary actions to address concerns.
• Establish standards for optimal staff performance and conduct performance reviews. Ensure poor performance management takes place with staff that under-perform and records or appraisals are submitted to Area Manager, Assistant Regional Manager, Regional Manager and HR Department.
• Ensure superior customer service and customer experience. Pro-actively actions - address customer complaints and ensure customer feedback is positive. Build strong relationships with regular customers/punters.
• Ensure timeous submission of daily, weekly, monthly F&B reports.
• Work closely with Betting Branch Manager to enquire about customer experience and areas of improvement to ensure that F&B experience attracts and retains clientele/punters.
  

Skills and competencies:

• Extensive knowledge of the GAAP system.
• Strong attention to detail and results driven
• Exceptional multi-tasking, problem solving and people management skills.
• Demonstrate strong accountability
• Demonstrates high level of customer service.

Please be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful.