To direct, monitor and manage the Group’s Investment, Retail and Pension Fund administration across multiple product and client lines. Continuously enhancing and keeping abreast of industry and trends and regulations. Ability to develop strategic relationships with key internal and external clients . Ability to identify inefficiencies and remediate. Lead, guide and support the people within division. Develop and maintain desired organisational culture
Ability to work under pressure
Understanding of clients’ needs
Holistic/big picture thinking
Providing overall leadership, direction and management to the Operations teams
Planning, directing and coordinating the functioning of the Operations areas
Determining objectives, strategies, policies and programmes for the teams
Striving for operational excellence through the implementation of transformational plans and activities
Implement strategies to retain existing clients, together with the Consulting team.
Develop and maintain good working relationships with heads of all business units and other platforms
Implement risk management, governance and compliance controls, to identify and manage governance and risk exposure liability
Effective use of skills and resources across the business
Keep abreast of the regulatory environment and ensure compliance to these
Drive discipline around adherence to processes
Monitor error and omissions reporting and route causes, to implement mitigating controls
Identify opportunities to increase operational efficiency
Create and maintain the desired culture of learning, caring and results.
Responsible for identifying employee growth and development needs and putting measures in place to meet these needs.
Effectively manage performance within the team, as well as with other areas across the business, to ensure business objectives are achieved.
Demonstrate leadership behaviour, through personal involvement, commitment and dedication in support of organisational culture shifts.
Post graduate qualification
10 – 15 years’ experience in managing complex divisions in the Financial Services industry
Good understanding of the Retail operations environment
Good understanding of the Investments Operations environment