A vacancy for a Customer Service Coordinator has become available within Ciro. The successful incumbent will be based at the Ciro’s Bryanston Office in Johannesburg. The Customer Service Coordinator will report to the National Call Center Manager.
Key Performance Areas:
Substitute for telemarketing when an agent is absent on leave or an operational requirement exists
Administer and coordinate new business, unit opening, and installations, and all related paperwork.
Assist with Pipeline report.
Coordinate and plan changes to the current call cycles.
Compile Customer Sales proposals
Co-ordinate Customer Queries
Coordinate new store rollouts
Manage the Data Base of correct Rep codes, areas, and telemarketer.
Processing all Marketing orders for customers and POS material.
Assist in maintaining the Equipment database
Coordinate Data base-allocating of correct rep codes to areas
Ensure all Technical schedules and contracts are re–signed by consultants
Liaison with AR daily (Regional accounts on hold, verification of credit requests, verification of billing, credit applications, and monitoring of accounts opening.)
Vehicle checks and monthly reports. Vehicle Administration
Assist with Office Admin/Sale’s Admin functions where required
Liaise with the Technical Coordinator on pre-opening inspections
Liaise with the Technical Coordinator for Monthly meetings
Coordinate Regional Demo account
Send through Equipment forecast to technical
Assist in the management of the Install Equipment database and the clean-up associated with this
Processing of all Equipment schedules for consultants