Project Management – Manages the progression of a project at every stage and ensure that the objectives of a project are met.
Quality Assurance – Maintain a desired level of quality in a service or product, especially by means of attention to every stage of the process of delivery or production | Ensure that timelines are met: Manage team in such a way that deadlines are met.
Managing Others – Take responsibility for the effective management of others.
Design Strategy and prioritization
Provide input to the Design strategy and prioritization process through your expertise on design standards, measurements, and global best practice.
Create strategy and tools to drive design at scale across all design disciplines, working loosely with senior design leaders and stakeholders.
Support Design Directors in understanding the highest potential areas of improvement and value add.
Design Standards and Methodologies
Drive the development, codification and dissemination of standards and joint methodologies in all areas of Design, pulling in internal and external resources when appropriate.
Engage with ongoing design projects to test and utilize existing design standards, to collect new ideas and feedback and to continuously iterate, to provide a world-class customer experience to all customers.
Stay abreast of the latest global design trends, best practice, and innovation to bring into the organisation’s design thinking process.
Build the appropriate communication and training strategies and processes to ensure all relevant stakeholders in and outside of the Design Office are aware and capable of implementing the design standards.
Manage an appropriate governance structure, that should be clearly articulated to and understood by all Design Office personnel and business stakeholders, through the appropriate means of communication and engagement.
Present the standards and recommendations regularly to management and business leadership to gain buy- in for the standards and to identify areas of improvement.
Customer Experience measurements
Engage effectively and appropriately with all business areas to collect customer and user experience measurements.
Create innovative and best practice metrics, qualitative and quantitative, to ensure holistic measurements of customer experience across all products and channels.
Report on measurement outcomes that build insight and intelligence towards the creation of improved design options and standards.
Identify areas of great experience and whether those can be scaled; and areas of opportunity that feed into the Design prioritization process
Degree or Diploma, preferably in a Design discipline (e.g., product, industrial, service, interaction, digital) or Business Management. (NQF Level 6 or equal work experience)
Bachelor`s Degrees and Advanced Diplomas in Marketing
Minimum 5 years of experience in developing high-quality design in commercial environment, ideally in a development of design standards and methodologies. Ideally with a portfolio of award‐winning work in the financial services industry.
Experience with driving large scale adoption across an organisation and managing projects in high-paced environments.
Proven track record in developing and implementing measurements in business setting, an experience in design measurements preferred.
Ideally, experience in organizations undergoing significant transformation/change.
Solid understanding of Design thinking, processes and requirements and ability to translate this to high quality standards and measurements.
Track record in delivering projects that adhere to highest standards, demanding and delivering excellence and measurable improvement.
Highly developed strategic, analytical, and innovative problem-solving ability
Strong analytical capabilities and ability to draw actionable insights from large variety of data.
Ability to influence stakeholders at all levels, including outside the design team. Senior level written and verbal communication.
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