Problem solving and Execution

• Follow an approach defined by the design team, collaborating with other designers and stakeholders to deliver design projects.
• Contribute to defining the approach for a specific design project with design leaders.
• Conduct research (primary and secondary) to understand user’s pains, gains and needs.
• Execute design work based on steer from design leaders.
• Adapt designs based on feedback from customers and design leaders.
• Present design work to business stakeholders with the support of design project leads.
• Work with product ⁄ service teams to implement customer centric solutions for the organisation.
• Advocate for design thinking methodologies and practices.
• Create production ready design deliverables.

High quality design

• Create creative and innovative design solutions that deliver world-class customer experience.
• Apply design thinking and best practice design standards with the support of senior designers.
• Leverage insight and data, such as market analysis, customer feedback, user research and analytics to ensure that products/services/solutions are designed around the customer and deliver improved experience.
• Design mock-ups and prototypes as necessary for each stage of the project, continuously iterating to achieve the optimal solution.
• Align the design to the design standards and brand guidelines to ensure consistent experience across the ecosystem.

Building capabilities

• Continuously develop your own expertise by, for example, actively seeking and incorporating feedback, and following external trends and best practices.

• Contribute to the knowledge building of the entire team by actively sharing insights and success stories.

• Continuously research and share insights into world standards and best practices.