- Johannesburg
- Salary: Market Related
- Job Type: Permanent
- Sectors: Banking Design Services
- Reference: AB21224
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Vacancy Details
Employer: Afro Miaki Group
Problem solving and Execution
- Follow an approach defined by the design team, collaborating with other designers and stakeholders to deliver design projects.
- Contribute to defining the approach for a specific design project with design leaders.
- Conduct research (primary and secondary) to understand user’s pains, gains and needs.
- Execute design work based on steer from design leaders.
- Adapt designs based on feedback from customers and design leaders.
- Present design work to business stakeholders with the support of design project leads.
- Work with product ⁄ service teams to implement customer centric solutions for the organisation.
- Advocate for design thinking methodologies and practices.
- Create production ready design deliverables.
High quality design
- Create creative and innovative design solutions that deliver world-class customer experience.
- Apply design thinking and best practice design standards with the support of senior designers.
- Leverage insight and data, such as market analysis, customer feedback, user research and analytics to ensure that products/services/solutions are designed around the customer and deliver improved experience.
- Design mock-ups and prototypes as necessary for each stage of the project, continuously iterating to achieve the optimal solution.
- Align the design to the design standards and brand guidelines to ensure consistent experience across the ecosystem.
Building capabilities
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Continuously develop your own expertise by, for example, actively seeking and incorporating feedback, and following external trends and best practices.
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Contribute to the knowledge building of the entire team by actively sharing insights and success stories.
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Continuously research and share insights into world standards and best practices.
Candidate Requirements
- Matric
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NQF 5 qualification in a Design discipline such as product, industrial, service, interaction, graphic, multimedia, communication, digital or visual design or equivalent qualification such as Marketing management, commerce, Psychology, engineering, sociology and anthropology, copywriting, etc.
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Minimum of 2 years of technical design experience or customer focused experience at scale
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Track record of delivering, high quality design projects, with strong customer impact.
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Experience conducting audience and usability research including benchmarking, heuristic reviews, surveys, analytics, stakeholder interviews, focus groups, contextual inquiry, and usability testing.
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Ability to communicate ideas through drawing, digital tools, prototyping, model making, journeys etc.
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Basic understanding of either Product or Service design.
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Understanding and proven ability in user experience design, user interface design, service design, customer research prototype engineering or content strategy.
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Problem-solving skills – ability to work tirelessly and think creatively to find solutions to problems that result in a great customer experience.
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Literacy of design tools specific to discipline.
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Understanding of the importance of data and insight in defining solutions and ability to use data in decision-making.
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Awareness of new and emerging design trends and patterns in specific design discipline.
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