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Employer: Sonia Flavia Fernando Naidoo
Speak, read and write Mandarin language as well as English language.
Both of these languages are a requirement for this position.
- 1st and 2nd line IT and Technical support
- Logging and tracking of incidents and requests
- Logging and communicating all incidents to customers and IT
- Remote support
- Troubleshooting skills
- Office desktop and applications
- Troubleshooting of Network Related issues (Especially pertaining to LAN; WAN)
- Assist with Printer issues
- Ability to provide first time resolution by using available tools
- Identification and escalation of re-occurring problems and incidents, identify trends
- Follow up on priority calls
- 2-3 years previous experience in IT
- Any previous IT Service Desk experience
- Excellent telephone etiquette
- Excellent general communication skills
- Good working knowledge of MS Office & Windows XP/Windows7
- ITIL Foundation v 3 Good understand of ITIL (advantageous)
- 18- 24 months in the Customer Service industry or IT Service Desk experience
- Advanced desktop support knowledge and strong technical abilities
- Strong network related background
- Knowledge of Service Desk activities an advantage
- Cosima, HP Service Manager, Cherwell, Service Now or Remedy Service Desk suite knowledge an advantage
- Grade 12 – subjects Computer Science
- MCITP or MCP
- ITIL V3 Foundation would be an advantage
- Studying towards CCNA/CCNP would be an advantage
- IT Technical Experience: 3 years (Required)
- IT Service Desk: 2 years (Required)
- Customer Service industry: 2 years (Required)
Licence: - Driver’s License and Own Vehicle (Required)
Language: - High command of English (Required) - Mandarin (Required)
***Work Remotely: - Temporarily due to COVID-19
To apply kindly send your updated CV, latest payslip and copy of ID boo to firstname.lastname@example.org
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