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Employer: Callforce Direct
¨ Must be able to professionally and articulately communicate with customers
¨ Must be able to present benefits/opportunities of the product or service in an effective manner
¨ Identify and respond to the customer needs from all demographics, delivering a high quality, professional service to these customers
¨ Exercise appropriate soft skills when dealing with difficult customers
¨ Ensure correct listening skills and probing techniques are used to establish relevant information
¨ Be able to effectively communicate with the team leader and team members
¨ Ensure that customers are informed as to the progress of queries logged but not resolved
¨ Ensure that the customers are called, and the resolution is confirmed before queries are closed
¨ Ensure that progress of every query logged is monitored until resolution
¨ Performing any ad hoc tasks as instructed.
¨ Taking ownership of client queries including customer call backs and follow ups
Shifts is rotational
¨ IT trouble shooting skills including an ability to perform remote troubleshooting
¨ Technical aptitude a must
¨ Computer literate
¨ Able to work under pressure
¨ Goal driven
¨ Ability to work with little supervision
¨ Customer orientated.
¨ Excellent problem solving and multitasking skills
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