RS Recruitment Services is assisting an ITCompany, to recruit an IT Desktop/Field Support Engineer based in Durban.
Purpose of the position: Working where appropriate under the supervision of a level 2 or enterprise engineer, responding to assigned calls using knowledge and expertise to restore service to customer equipment or environment. Maintaining currency of certification and technical qualifications in line with company requirements.
Package: Basic salary R10k to R13k (negotiable, depending on experience) + 50% medical aid contribution and company death/disability benefit after 3 months’ probation period. Plus travel costs, laptop, and cell phone. An incentive/performance commission is also available.
Please, only apply if you meet all the criteria for this position.
Send your CV in MS Word format.
Include a head and shoulders photo of yourself.
Complete the application form which may be sent to you.
If you have not been contacted within 2 weeks, please consider your application unsuccessful.
linux : 3 to 4 years
A+, N+, MCITP/MCSE : 3 to 4 years
PC Suppoirt - On site & remote : 3 to 4 years
Applicants should have/be the following:
Minimum Matric with National Diploma or equivalent work-related experience.
A+, N+, MCITP/MCSE with 3 years’ actual desktop support experience
Experience with the following – Microsoft server, networking, mail exchange – POP etc, IOS/Android/Windows 10, General Microsoft printing, Firewalling.
Linux (preferable but not essential)
Fibre and Internet solutions
PC support – on site and remote
A rotating on call system is in place and all engineering staff are expected to be on a rotating call basis for defined periods during the year.
Able to work without supervision.
Must have own vehicle with valid driver’s licence.
Key performance areas:
Problem and Incident resolution
Certification and vendor products
Key performance Indicators:
Problems resolved within agreed time frames
Project participation and task completion
Communication and Site Intervention Report quality
Currency of certification
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