Hollywood Sportsbook Gauteng (Pty) Ltd has an exciting opportunity for a Customer Service Consultant (Inbound) to be based at our Team Support Office in Umhlanga. This position is responsible for the overall seamless customer care experience and ensuring that queries and complaints are dealt with timeously and efficiently.
Willingness to do shift and weekend work.
A minimum of 6 months’ customer service experience.
Team members log at least 10 minutes prior to the startup of a shift.
Address enquires on betting information - Authenticates the account holder and provides up to date bet information to account holders.
Answer any customer questions regarding possible problems with their accounts.
Markets the brand, builds and establishes rapport with the customer.
Voucher and Birthday SMS to customers.
Meet daily/weekly/monthly targets.
Lodging of complaints – ensures swift feedback is given to the customer, Information is gathered from the Punter and the system and this is escalated to the Supervisor for resolve and feedback.
Comply with company and department policies, procedures and standard operating procedures.
Ensure communications is at a level that maintains the company brand/image and does not expose the company to reputational risk.
Any other adhoc duties that might be required.
Excellent communication and interpersonal skills.
Demonstrates exceptional attention to detail.
Strong People Management skills and problem-solving skills.
Please note that only team members who meet the stipulated minimum requirements will be considered.
Please be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful.