Desktop Technician - Baraka IT Solutions (Pty) Ltd, Durban

  • Durban
  • Salary: Market Related
  • Job Type: Contract
  • Sectors: IT
  • Posted by Baraka IT Solutions (Pty) Ltd on Friday, May 22, 2020
  • Reference: KZN _NPA - DT
  • Apply before Wednesday, July 22, 2020 - 55 Days left

Vacancy Details

Employer: Baraka IT Solutions (Pty) Ltd

1 Month Contract

Provide user support and customer service on company-supported computer applications and platforms.


Main Job Duties and Responsibilities

  • respond to requests for technical assistance in via phone and email
  • follow standard help desk procedures
  • log all help desk interactions
  • follow up with customers and users to ensure complete resolution of issues
  • redirect problems to correct resource
  • identify and escalate situations requiring urgent attention
  • track and route problems and requests and document resolutions
  • inform management of recurring problems
  • stay current with system information, changes and updates

1 Month Contract

Candidate Requirements

Education and Experience

  • working knowledge of fundamental operations of relevant software, hardware and other equipment
  • knowledge of relevant call tracking applications
  • knowledge and experience of customer service practices

Key Skills and Competencies

  • oral and written communication skills
  • learning skills
  • customer service orientation
  • problem-solving
  • adaptability
  • team interaction
  • planning and organizing
  • attention to detail
  • stress tolerance
Apply before Wednesday, July 22, 2020 - 55 Days left Companies may expire jobs at their own discretion. If you have not received a response within two weeks, your application was most likely unsuccessful.
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About Baraka IT Solutions (Pty) Ltd

Baraka Technology Solutions (Pty) Ltd is a division of Baraka Technology Group, and offers a range of computer systems, as well as specialized infrastructure management services according to ITIL/IT Service Management standards.

Baraka was formed at the start of 2003, and has since grown into a respected brand in the South African ICT marketplace. We pride ourselves of being a truly representative South African company, with a balanced demographic profile, and striving to be an equal opportunity employer at all times, whilst being committed to empowering our people and our communities. We think that Baraka is a model BEE company as defined in the South African context.

The company’s operations are distributed across the provinces of South Africa, with major operations in Johannesburg, Cape Town, and Port Elizabeth. Our new offices in Durban and Gaborone are set to grow over the next few months.

The management and staff of the company bring unmatched business and technical expertise to benefit our customers across the different solutions we offer in the market place. Baraka is becoming an employer of choice in areas such as mission-critical business applications and enterprise infrastructure solutions