Call Center Manager - Goldrush Group, Roodepoort

  • Roodepoort
  • Salary: Market Related
  • Job Type: Permanent
  • Posted by Goldrush Group on Tuesday, May 19, 2020
  • Reference: Call Center Manager
  • Apply before Monday, July 13, 2020 - 6 Days left

Vacancy Details

Employer: Goldrush Group


Gbets Online a subsidiary of Goldrush Gaming Group is looking for a pro-active, dedicated and passionate professional that is driven and motivated to join their team in head office as Call Center Manager. The successful individual will be based in Gbets Online Head Office and work in an exciting Online Sport Betting Environment.

Vacancy Overview:

The ideal candidate will manage and lead the team with knowledge and confidence.  You will also act as a liaison, promote product/campaign information, and resolve any emerging problems that our clients might face with accuracy and efficiency. Also, you will resolve internal conflicts and roster scheduling appropriately.

The prospective candidate must meet the following criteria in order to be eligible for the position:


  • Strong leadership skills with attention to detail and creative problem-solving skills - whilst staying within the terms and conditions
  • Supervising and effectively managing a team of 15 agents and growing;
  • Ensure Agents are timeously and effectively rostered / scheduled to efficiently cover all shifts;
  • Ensure agents are thoroughly trained at all times to efficiently address and resolve all customer queries, while ensuring the highest standard of customer service;
  • Set reasonable customer satisfaction goals deadlines, and work with the team to achieve (and over-achieve) them consistently
  • Interact with customers on a daily basis, responding to their questions and queries as well as resolving any issues
  • Recruit new employees and train them based on your experience and skills set
  • Have a thorough understanding of IR and HR practises;



  • Attend to any adhoc duty reasonably expected in relation to department and/or position for both retail and online division.



Required Skills

  • customer service manager : 3 to 4 years

Candidate Requirements


Skills/Attributes required: 

  • Extensive e-commerce background;
  • Excellent verbal and written communication skills;
  • Proficiency with Microsoft Office Suite and Google Docs;
  • Ability to translate your skills to other employees through training and mentoring;
  • Vibrant and Passionate;
  • Proactive and self-motivated;
  • Good team spirit;
  • Strong negotiation skills;
  • Adaptability; 
  • Attention to detail and accuracy;
  • Ability to work well under pressure.

Qualifications & experience: 

  • Grade 12 / Matric
  • Tertiary education advantageous
  • Knowledge of customer service principles and practices
  • Numeric, oral, and written language applications (30+ typing words per minute)
  • Excellent relationship building skills
  • Psychological analysis ability
  • Minimum of 3 years’ experience as a Customer Service Manager


This position reports to: Operations Director Apply before Monday, July 13, 2020 - 6 Days left Companies may expire jobs at their own discretion. If you have not received a response within two weeks, your application was most likely unsuccessful.
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