Senior Claims Handler - Peoplefinder Career Placements, Bloemfontein

  • Bloemfontein
  • Salary: Market Related
  • Job Type: Permanent
  • Posted by Peoplefinder Career Placements on Monday, March 23, 2020
  • Reference: 1669062
  • Apply before Friday, May 22, 2020 - 47 Days left

Vacancy Details

Employer: Peoplefinder Career Placements

Our client, a financial service provider, requires the service of an experience Claims Handler who will be responsible for capturing, validating and administering claims to ensure efficient and accurate claims processing and costing, while delivering excellent service to the customer

Key performance areas:

  • Ensure capturing of detailed, accurate information
  • Ensure correct information is obtained from the customer - by asking the appropriate questions and listening - to make correct decisions
  • Use appropriate tools (TIAL, supplier contact and / or negotiation) to accurately cost the claim, and make informed and appropriate decision which is correct for the business and reasonable for the customer
  • Remain up to date (have good general knowledge of) with insurable goods, and knowing where to find appropriate information
  • Ensure claims are finalised within set parameters (turnaround time, terms and conditions applied accurately)
  • Ensure regular feedback to customers and other stakeholders, as determined by the company and/ or customer requirements
  • Building and maintaining relationships, and liaising with, key stakeholders (e.g. Assessors, Panel beaters, Brokers, Legal, suppliers etc.) to meet job objectives
  • Taking accountability for full resolution of claims processes (incl. the communication of the outcome of the claim), to deliver a quality service to, and retain, customers
  • Take accountability for the resolution of customer complaints, with a view to customer retention
  • Be innovative and use judgement to solve unique or unusual customer situations outside set parameters, with a view to customer retention.
  • Deliver on Treating Customers Fairly principles in alignment with regulatory

Candidate Requirements

The successful candidate must have:

  • Matric with a RE5 qualification 
  • 1 – 3 Years’ experience in the Financial / insurance / call-centre environment 
  • Experience in Claims is preferable 
  • Experience in TIAL / System A / ROC will be advantageous 
  • Excellent computer literacy (MS Excel, Outlook, Word etc.)
  • Knowledge of Short term insurance industry / policy wordings / assessor reports / insurance principals
  • Systems knowledge (Capturing and storing information, database orientated etc.) 

Please note that only short listed candidates will be contacted.

Apply before Friday, May 22, 2020 - 47 Days left Companies may expire jobs at their own discretion. If you have not received a response within two weeks, your application was most likely unsuccessful.
12 people have applied for this job. 80 people have viewed this job.

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About Peoplefinder Career Placements

Any description of "who we are" starts with our clients

Their confidence in and partnership with us inspires them to return to us and recommend us time and time again. We are grateful for their loyalty and continue with our commitment to find the leaders that ensure their success.

PeopleFinder was founded by industry veteran Wallindi Schirnig, who has worked both within HR departments for leading companies and also within an out-and-out recruitment agency, so she combines insights and experience from “both sides of the fence”.

Using print and electronic advertising media as well as headhunting techniques, PeopleFinder identifies, assesses and places high quality candidates to help companies meet their talent and executive needs.

We make it our business to deeply understand the nuances of each of our clients so that we can accurately play “matchmaker” between candidate and company.