Manager: Card Products Support - Nkwali M Consulting, Gauteng

  • Gauteng
  • Salary: R35 000.00 - R56 000.00 Per Month (Negotiable)
  • Job Type: Permanent
  • Sectors: Banking, Finance
  • Posted by Nkwali M Consulting on Friday, February 14, 2020
  • Reference: 1656102
  • Apply before Tuesday, February 18, 2020 - 11 Hours left

Vacancy Details

Employer: Nkwali M Consulting

The position will responsible for the creation of effective customer servicing processes and procedures necessary to achieve card product business strategic objectives of improving the bank’s product performance in the market and retaining customers.


  • To implement a card support implementation plan aimed at driving card product service levels to optimal levels to enable the bank to attract new customers and retain existing ones.
  • To drive the implementation, adherence and achievement of card product SLA metrics.
  • To continually evaluate all card supporting processes and procedure and designing processes that enable the bank card products to remain competitive.
  • To facilitate all card product continuous improvement initiatives that are aimed at improving service levels and customer retention.
  • Facilitate and manage the implement Pricing Policy and other card product compliance measures.
  • Stakeholder Management.
  • To provide training on Card products.

Required Skills

  • project management : 2 to 3 years
  • it knowledge : 2 to 3 years
  • Card product issuance knowledge : 4 to 5 years
  • Card product support business processes : 4 to 5 years
  • Card Payments Industry : 4 to 5 years

Candidate Requirements

  • 3 Year tertiary qualification Degree or Diploma is essential.
  • 5 Years minimum product service or support experience essential.
  • Banking or Financial environment experience essential.
  • Understanding of all card supporting product processes.
  • Card product knowledge (end-to-end design).
  • IT systems.
  • Understanding of Card Payments Industry: PASA /Bankserv Africa/VISA & Mastercard.


This position reports to: Head: Card Payment Products Apply before Tuesday, February 18, 2020 - 11 Hours left Companies may expire jobs at their own discretion. If you have not received a response within two weeks, your application was most likely unsuccessful.
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About Nkwali M Consulting

Nkwali M Consulting is a dynamic 100% black female-owned company focusing on providing clients with a comprehensive Human Capital Services. We are committed to top quality service to both clients and candidates alike, tapping into the business acumen and expertise of associate companies when necessary. A significant investment in information technology and talent scouting techniques complements our service. Specialising in the following services:

• Recruitment and Selection • Media Advertising • International placement • Executive Search • Psychometric Assessments • Strategic Human Capital • Performance Management • Change Management

Mission We strive to offer our clients high level human capital consultancy services which enable them to achieve strategic objectives.

Vision To be a cutting edge professional human resources consulting firm offering end to end solutions to our clients.

What Sets Us Apart We differentiate ourselves by delivering through our high calibre professionals who are on the cutting edge in their respective technical fields of expertise. That’s the Nkwali M difference.