Branch Manager, Operations, Road - DSV, Pretoria North

  • Pretoria North
  • Salary: Market Related
  • Job Type: Permanent
  • Sectors: Logistics
  • Posted by DSV on Wednesday, February 12, 2020
  • Reference: 25114
  • Apply before Sunday, April 12, 2020 - 52 Days left

Vacancy Details

Employer: DSV

Job Specification (Main Purpose of This Role):

This service aims to ensure efficiency and contract adherence in terms of client relations, operational performance, commercial and financial performance, people management and development and continual improvement initiatives. The role needs to ensure operations are managed in accordance with the DSV standards and policies and procedures and also have to ensure that the DSV strategy, goals and initiatives are cascaded down through the organization into the various Operations

Duties and Responsibilities:

Transport and Warehousing:

Full accountability and leadership on all aspects of Inbound Contract

Accountable for all initiatives on an operational level for client and DSV Road, including business extension

Drive the financial profitability

Driving client SOW compliance and day to day Client relationship on KPI’s

Compliance of sites to DSV standards:

SHERQ – achieve minimum requirements

Implement and maintain Quality Management System at all sites

Compliance and maintain DSV fleet standards and image

Retain and grow business within Client portfolio

Unlock synergies within operations to improve competitiveness of DSV Road with Client Team.

Client Relationships:

Ensuring client’s needs and expectations are consistently met within scope of the SOW.

Client interaction and issue resolution to ensure client satisfaction

Commercial / Financial:

Thorough understanding and application of contract and service level agreement to achieve account stability and


Claims resolution, investigate and understand claim details per incident, report internally and negotiate and process

compensation when valid

Operational Performance:

Actively managing daily operational performance to consistently achieve performance metric targets

Delivering on client and internal CIP requirements and driving lean culture

Internal stakeholder communication management, ensure agreed to meetings, conference calls and forums are

planned and conducted internal as agreed to by all stakeholders, this is an ongoing requirement.

Customer dissatisfaction process, analyze failures with regards to deliveries, client complaints, damages etc to

determine root cause and corrective actions.

People Management:

Firm and consistent approach to ongoing performance measurement and management of team

Resolution of all IR issues in conjunction with HRM

Coaching and mentoring of team to achieve client objectives.

IDP and succession plans in place

Drive training interventions to close skills gaps in operations

Client Expectations:

Daily, Weekly and Monthly KPI dashboard consolidation and reporting, root cause analysis and corrective action

implementation and tracking


Additional Job Information:

Sound decision maker

Assertive and sound negotiator at all levels

Understanding of business principles

Well-developed communication skills


Deadline driven


Ability to pull people together to achieve a common target (leadership)

Candidate Requirements



Tertiary qualification in logistics / supply chain management / operations management

Transport Diploma or similar

Studying towards Logistics Degree




Transport Management systems TMS

Warehouse management systems experience

Microsoft Office (Excel, Word, Power Point)

ERP experience



Own vehicle & valid license

Ability to travel

Ability to work extended hours



5+ years operations management experience in Transport and Logistics

People management skills including leadership, performance management, IR, people motivation and people


Communication & conflict management skills to successfully deal with all levels, age groups and cultures of

people – both internal and external. Ability to manage people in a unionized environment successfully. Strong

customer relations;

Commercial & financial skills: Financial acumen and experience in adherence to budget, profitability analysis,

contract management and service level agreements;

Problem solving skills to identify potential problems and put the necessary in place to resolve the problem.

Important to be pro-active not re-active

Business development experience: The ability to identify extension business and new business opportunities.

The ability to engage with the client and design and sell a solution that best meets the requirements of the client

and our business.

Multi-functional role: The ability to work in a complex environment across multi service segments internally and

aligning the service delivery across the clients’ extremely diverse environment.



High level of emotional intelligence and maturity to manage multiple levels of stakeholders expectations within the clients


Initiative to act proactively in an ever changing client environment

Assertiveness, clients changing needs/demands must be managed firmly and tactfully

High degree of common sense to understand implications of actions as well as failure to act, and enough initiative to act

proactively when required

High level of understanding of Automotive inbound logistics

Understanding of production logistics

JIT and JIS supply

Report writing skills

Sales & Presentation skills

Apply before Sunday, April 12, 2020 - 52 Days left Companies may expire jobs at their own discretion. If you have not received a response within two weeks, your application was most likely unsuccessful.
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About DSV

We want to be a leading global supplier, fulfilling the customer needs for transport and logistics services, targeting extensive growth and being among the most profitable in our industry. This way we are able to set the pace and direction of our own development while being an attractive business partner.


Truly global
We’ll give you 43,000 colleagues in 80 countries all over the world. We’re a global family.

We’ll encourage you to act as if DSV was your own business. Our local branches work very autonomously and decisions are made close to the customer. This is what makes us unique, agile, and strong.

You’ll join a group of highly dedicated people who strive to improve every day. If you like a challenge and a constantly changing environment then join us.

Our DSV academy will give you access to knowledge and training which will allow you to grow and influence the path of your career. We want you to realise your potential and reach your career goals.

We grow together
You’ll be part of a genuinely fast-growing company. We started our journey in 1976, and since then we have expanded our market share immensely. But we have only just begun – the most exciting time to join DSV is now!

Glocal career development
You’ll have access to a massive network of possibilities. We build inspiring careers locally and internationally.

Informal environment
You’ll be part of a dynamic and informal environment, where people speak their minds. This allows us to move fast, stay ahead and face challenges head-on. This is the DSV way.

We’ll empower you to make a difference. We believe that people do great things, when they are given the opportunity and support they need to succeed. We trust in people.

We have a number of different divisions within South Africa with various areas of specialisation : DSV Healthcare, DSV Mounties, DSV Distribution, DSV Contract Logistics, DSV Road, DSV Air & Sea