Field Service Engineer - Advanced Projects and People (Pty) Ltd, Western Cape

  • Western Cape
  • Salary: R10 000.00 - R15 000.00 Per Month
  • Job Type: Contract
  • Posted by Advanced Projects and People (Pty) Ltd on Thursday, February 6, 2020
  • Reference: 1652521
  • Apply before Monday, April 6, 2020 - 3 Days left

Vacancy Details

Employer: Advanced Projects and People (Pty) Ltd

Qualifications and Requirements:

1. National Diploma or Degree

2. 3 years of relevant experience 

3. Windows 10 experience

4. Comfortable with working with diverse individuals and working within a team

5. Able to take initiative and not be micromanaged

6. Clear criminal, credit, qualification and reference checks

7. Should be reliable and punctual

8. Should be honest and trustworthy

9. Own reliable transportation

10. MS office tools and Organization skills

11. Incident Management skills and experience

Duties and Responsibilities:

1. Providing Internal IT Support for desktops, printers, servers and laptops.

2. Ensuring that desktop, server and laptop backups are completed. 

3. Updating and submitting daily and weekly dashboards with regards to the progress of calls and/or projects.

4. Providing technical desktop support to customers.

5. Troubleshooting and Incident resolution with limited assistance from seniors.

6. Understanding of incident prioritization and business impact (SLA and turnaround times)

7. Basic knowledge of LAN and WAN switches

8. To perform project related activities and tasks

9. To perform ad hoc activities for other service lines as required

10. To effectively repair hardware and software incidents within contracted SLA and initiate 3rd party repair process

11. To carry out preventative maintenance

12. To effectively communicate and provide feedback to key stakeholders 

13. To maintain and improve customer satisfaction through first time incident resolution and quality service delivery

 

General: 

Employment Type: 6 months Contract Position

Location: Western Cape

Salary: Market Related

 


Required Skills

  • desktop support
  • hardware support
  • software support/training
  • windows 10
  • office 365
  • Networking and server

Apply before Monday, April 6, 2020 - 3 Days left Companies may expire jobs at their own discretion. If you have not received a response within two weeks, your application was most likely unsuccessful.
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