Freight Forwarder - DSV, Boksburg

  • Boksburg
  • Salary: Market Related
  • Job Type: Permanent
  • Sectors: Import & Export
  • Posted by DSV on Monday, February 3, 2020
  • Reference: 24965
  • Apply before Friday, April 3, 2020 - 43 Days left

Vacancy Details

Employer: DSV

Main purpose of this role

To provide an import airfreight service to  our clients within the general vertical, keeping all customer up to date on the movement of their cargo  at  all  times.


Main Responsibilities

Completion of relevant shipping documents as prescribed by local &

international authorities

Ensure company performance objectives are achieved

Co-ordinate the movement of cargo on behalf of clients

Follow operational systems and procedures

Develop and maintain working relationships, networks and partnerships

that help achieve business goals

Effectively apply verbal, non-verbal and written communication methods

to achieve desired results from internal / external clients and colleagues

on issues, changes and shipment status in line with client / Customs SOP's

Control expenses by actively monitoring waste within your control.

Ensure best control of costs and transit at all times on all routes

Problem solving skills:  must be able to work with other colleagues,

departments, 3rd party suppliers and clients in a proactive and professional manner

Provide positive solutions to all problematic situations

Find innovative ways of reducing errors and omissions

Understand and exceed client's expectations and requirements

Provide innovative, effective solutions to client's needs

Ability to foresee problems arising and provide alternatives and solutions proactively

Accountable for timeous resolution of outstanding debtors’ queries,

foreign debtors’ queries, creditors reconciliation queries and foreign

account queries under your control

Accountable for on time billing to clients

Team player:  provide full support to the team and manager


Additional job information


Take ownership of queries

Communicate effectively

Well-presented and professionally dressed

Requires time management

Driving and enforcing company policies

Managing own Performance

Candidate Requirements

Minimum Requirements

Reliable transport

Ability to work late where required and weekend work is scheduled on a roster

Grade 12

Ability to travel where required if required

Airfreight Import Experience (minimum 3 years)

Cargowise understanding and previous experience would be beneficial

Excel / Word intermediate knowledge

Strong Outlook understanding and competency


Job Related Requirements

General understanding of the industry and related job requirements for freight forwarding.

Ability to manage clients, meet with them, discuss challenges on shipments and handle any client correspondence both telephonically, on email and in person.

Liaising and pro-actively communicating with clients throughout the process.

Ability to escalate where required to the relevant parties and maintaining a good working relationship with all various teams and departments.

Minimum 3 years in the industry;

Pro-actively communicating and resolving queries or delays for clients

Managing clients KPIs / performance on a monthly basis and productivity of own desk

Making special arrangements / involving the right level of individual to support on critical shipments.

Support in after hour monitoring and tracking and tracing with carriers, arranging specials on weekends or facilitating communication and feedback on weekends.

Resolving client and routine queries professionally and timorously

Managing costs effectively and carefully.

Supporting on invoicing for imports, and guiding invoicing controllers and managing rates etc.

Tracking shipments from collection to collection and arrival

Involvement with Implementation of new accounts that fall under your specifications area of work

Overtime where applicable

Manager Negative WIPS/ open accruals / open negative accruals

Excellent administrative skills

Able to work without constant supervision

Able to work well under pressure


Added advantages for this role:

Good communication skills, both verbally and written.

Understanding of profit and loss revenue or losses on shipment basis.

Ownership and self-motivation, to ensure any challenge is addressed immediately and resolved as soon as possible.

Having an all-round understanding of the airfreight function to ensure solutions can be provided to the client.


·         Min 3-year experience in freight forwarding.

·         Must have knowledge of import air process

·         Person must be organized and be able to manage a desk

·         Self-Motivated and deadline driven

·         Able to work under pressure when required

·         Communicate effectively with local colleagues and clients

·         Team player with positive attitude

·         Process Driven

Apply before Friday, April 3, 2020 - 43 Days left Companies may expire jobs at their own discretion. If you have not received a response within two weeks, your application was most likely unsuccessful.
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About DSV

We want to be a leading global supplier, fulfilling the customer needs for transport and logistics services, targeting extensive growth and being among the most profitable in our industry. This way we are able to set the pace and direction of our own development while being an attractive business partner.


Truly global
We’ll give you 43,000 colleagues in 80 countries all over the world. We’re a global family.

We’ll encourage you to act as if DSV was your own business. Our local branches work very autonomously and decisions are made close to the customer. This is what makes us unique, agile, and strong.

You’ll join a group of highly dedicated people who strive to improve every day. If you like a challenge and a constantly changing environment then join us.

Our DSV academy will give you access to knowledge and training which will allow you to grow and influence the path of your career. We want you to realise your potential and reach your career goals.

We grow together
You’ll be part of a genuinely fast-growing company. We started our journey in 1976, and since then we have expanded our market share immensely. But we have only just begun – the most exciting time to join DSV is now!

Glocal career development
You’ll have access to a massive network of possibilities. We build inspiring careers locally and internationally.

Informal environment
You’ll be part of a dynamic and informal environment, where people speak their minds. This allows us to move fast, stay ahead and face challenges head-on. This is the DSV way.

We’ll empower you to make a difference. We believe that people do great things, when they are given the opportunity and support they need to succeed. We trust in people.

We have a number of different divisions within South Africa with various areas of specialisation : DSV Healthcare, DSV Mounties, DSV Distribution, DSV Contract Logistics, DSV Road, DSV Air & Sea