Ability to work late where required and weekend work is scheduled on a roster
Ability to travel where required if required
Airfreight Import Experience (minimum 3 years)
Cargowise understanding and previous experience would be beneficial
Excel / Word intermediate knowledge
Strong Outlook understanding and competency
Job Related Requirements
General understanding of the industry and related job requirements for freight forwarding.
Ability to manage clients, meet with them, discuss challenges on shipments and handle any client correspondence both telephonically, on email and in person.
Liaising and pro-actively communicating with clients throughout the process.
Ability to escalate where required to the relevant parties and maintaining a good working relationship with all various teams and departments.
Minimum 3 years in the industry;
Pro-actively communicating and resolving queries or delays for clients
Managing clients KPIs / performance on a monthly basis and productivity of own desk
Making special arrangements / involving the right level of individual to support on critical shipments.
Support in after hour monitoring and tracking and tracing with carriers, arranging specials on weekends or facilitating communication and feedback on weekends.
Resolving client and routine queries professionally and timorously
Managing costs effectively and carefully.
Supporting on invoicing for imports, and guiding invoicing controllers and managing rates etc.
Tracking shipments from collection to collection and arrival
Involvement with Implementation of new accounts that fall under your specifications area of work
Overtime where applicable
Manager Negative WIPS/ open accruals / open negative accruals
Excellent administrative skills
Able to work without constant supervision
Able to work well under pressure
Added advantages for this role:
Good communication skills, both verbally and written.
Understanding of profit and loss revenue or losses on shipment basis.
Ownership and self-motivation, to ensure any challenge is addressed immediately and resolved as soon as possible.
Having an all-round understanding of the airfreight function to ensure solutions can be provided to the client.
· Min 3-year experience in freight forwarding.
· Must have knowledge of import air process
· Person must be organized and be able to manage a desk
· Self-Motivated and deadline driven
· Able to work under pressure when required
· Communicate effectively with local colleagues and clients
· Team player with positive attitude
· Process Driven