IT Support Technician - Mr Price Group, Berea

  • Berea
  • Salary: Market Related
  • Job Type: Permanent
  • Sectors: IT, Retail
  • Posted by Mr Price Group on Tuesday, January 21, 2020
  • Reference: 1645933
  • Apply before Saturday, March 21, 2020 - 30 Days left

Vacancy Details

Employer: Mr Price Group

Do you have the technical skills to perform onsite hardware, software and peripheral updates and repairs, as well as installations and upgrades in the Mr Price Group? Do you enjoy troubleshooting and repairs of computer systems and peripheral equipment? 

mrpIT is recruiting an IT Support Technician to provide excellent IT support to the Mr Price Group head office.

The minimum requirements are:

  • IT Diploma OR MCSE/A+/N+ Certifications
  • Valid drivers license and vehicle
  • Must be able to do rotational standby

3-5 years IT support experience in:

  • Microsoft operating systems (Reloading and troubleshooting)
  • Email troubleshooting (Office365 & Exchange systems)
  • Microsoft Office products installations and troubleshooting
  • Knowledge of software licensing 
  • Apple product support 
  • Mobile Device Support
  • Ability to document IT Support processes
  • Knowledge of standard networking protocols

The key responsibilities for this role include:

  • Maintain End User environment - both remotely and on site
  • Ensure timeous resolution of all Incidents logged via Service Desk 
  • Installing software, operating systems and setting up equipment for users
  • Ensure that all IT hardware or software problems are resolved with SLA 
  • Be proactive and innovative in the End User environment
  • Identify trending issues and troubleshoot root causes
  • Excellent Customer Service

Required Skills

  • microsoft office : 2 to 3 years
  • troubleshooting : 2 to 3 years
  • Apple Hardware and Software : 1 to 2 years

Candidate Requirements

A little about us:

mrpIT is our very own in-house IT department. mrpIT has over 200 passionate IT professionals who are responsible for the architecture, development, maintenance, security and availability of the Group's systems environment.

As a division, we are dynamic, responsive, creative and innovative “techies” and we aim to deliver differentiated solutions that are fit for purpose, balancing best of breed and value for money for the Group.

mrpIT is an equal opportunity employer and is committed to Employment Equity. 

This position reports to: IT Support Team Lead Apply before Saturday, March 21, 2020 - 30 Days left Companies may expire jobs at their own discretion. If you have not received a response within two weeks, your application was most likely unsuccessful.
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Best things: Great learning experience, always opportunities to grow .good benefits like discount and MRP shares payout

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About Mr Price Group

Welcome to the Mr Price Group – your gateway to a career with the fastest growing retail company in South Africa!

The Mr Price Group employs over 10 000 people in South Africa with over 954 Southern Africa stores and 27 internationally in 9 different countries. The Group has five trading divisions – Apparel (Mr Price, Mr Price Sport and Miladys) and Homeware (Mr Price Home and Sheet Street).

Hire for attitude and train for skill is the philosophy of The Mr Price Group seeing employees as partners in the business. Our company’s success is based on its people while its core values – PASSION, VALUE & PARTNERSHIP – set us apart as an employer of choice.