Italian Customer Service Host - DigiOutsource, Italy

  • Italy
  • Salary: R18 500.00 Per Month
  • Job Type: Permanent
  • Posted by DigiOutsource on Friday, January 17, 2020
  • Reference: R631
  • Apply before Tuesday, March 17, 2020 - 19 Days left

Vacancy Details

Employer: DigiOutsource

 

About Us:

 

DigiOutsource is more than just a company. We're a global technology and e-commerce leader with over 20 years' worth of experience in the business. From our state-of-the-art offices situated in Cape Town, we manage and support operations, tech development, and customer service for a large international online gaming group based in Europe.

 

We are fortunate to host an impressive mix of 41 different nationalities from all over the world under one roof. This rare attribute has created a unique environment for our people, bringing exposure to multiple cultures, skills, and experiences uncommon to a South African-based business.

 

We’re early adopters of cutting-edge tech, using the latest tools across multi-platforms. Our potential is limitless, our future is primed – and we’re ready to lead the way with you!

 

Purpose of the Role:

 

Starting your career as a Customer Service Host is just the first stepping-stone in your personal journey. You’ll be joining a vibrant team in our International Customer Support Operations department, learning all there is to know about the online gaming industry.

 

With a strong culture and community of knowledge-sharing and up-skilling, equal growth opportunities are a way of life at DigiOutsource. We believe that you’re in charge of directing your future, and we’re happy to give you the tools you need to get where you want to be.

 

The Onboarding Process: London

 

London will be your first stop where you will complete your training and begin work while our immigration team processes your work visa application for Cape Town. Full relocation assistance is provided by covering the cost of your flights, accommodation and shuttle service from the airport. You will be accommodated in a furnished apartment with easy access to the office and public transport.

 

The Onboarding Process: Cape Town

 

Once your visa has been processed and the time has come for you to relocate to Cape Town, relocation assistance is provided by covering:

 

  • Flights
  • Shuttle service from the airpor
  • 3 months of free accommodation

 

Our Cape Town office also offers many perks such as:

 

  • A free meal daily on shift
  • Free access to our gym
  • Subsidised return flight home once per year
  • Awesome coffee from our onsite Digi Coffee Bar
  • Free Friday drinks at the Digi Bar
  • Casual dress cod
  • Referral commission

 

We have over 1 800 multi-national employees as we provide services in the European Region, Canada and Australia. The diverse nature and culture of the company gives us the edge in a highly competitive market, thus making us an employer of choice in Cape Town.

 

Due to the geographical locations we service, please note that this position entails shift work based on the 24 / 7 operational requirements of the organization and its clients.

 

Duties include, but not limited to:

 

  • Responding to customer queries by telephone, email and online chats in Italian Language
  • Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment
  • Processing pertinent information into relevant databases
  • Customer relationship building & management
  • Problem solving tasks during shift
  • Handling and taking full responsibility for customer related queries
  • Make outgoing calls and execute outbound campaigns to identified customers, e.g. welcome calls, failed purchases, etc
  • Performing extra tasks given by managers / shift supervisors as required

 

This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.


Required Skills

  • customer service

Candidate Requirements

 

Essential Criteria:

 

  • Italian as home/first language essentia
  • Fluent in English; able to communicate effectively (read, write and speak fluently)
  • Be available for 24/7 shift rotations
  • Completed high school qualification
  • 2 years’ work experience post qualification

 

Desirable Criteria:

 

  • Be in a possession of a degree or a diploma

 

Person Specifications:

 

  • Stress Tolerance
  • Customer Orientation
  • Customer Focus
  • Time Management
  • Problem Solving
  • Planning & Organizing
  • Effectiveness & Delivery
  • Interpersonal Skill
  • Team Orientation
  • Adaptability / Flexibilit
Apply before Tuesday, March 17, 2020 - 19 Days left Companies may expire jobs at their own discretion. If you have not received a response within two weeks, your application was most likely unsuccessful.
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About DigiOutsource

Our Company

DigiOutsource is more than just a company. We're a global technology and e-commerce leader with over 20 years' worth of experience in the business. From our state-of-the-art offices situated in Cape Town, we manage and support operations, tech development, and customer service for a large international online gaming group based in Europe. We are supported by our sister company in Cape Town, DigiOutbound, and London office, Digi-International. We are an enterprise operating with a start-up mentality – things do not move slowly here!

Our People, Culture, and Values

We are fortunate to host an impressive mix of 41 different nationalities from all over the world. This rare attribute has created a unique environment for our people, bringing exposure to multiple cultures, skills, and experiences uncommon to a South African-based business.

We ensure a supportive environment, access to leading-edge technologies, and commitment to social awareness & equity.

We believe that charity begins at home. Our in-house coffee bar donates a percentage of coffee sales to a chosen charity, and each month our DigiOutreach committee supports a charity in need.

Why work for us

We’re early adopters of cutting-edge tech, using the latest tools across multi-platforms. Our potential is limitless, our future is primed – and we’re ready to lead the way with you!