Retail Customer Service Advisor - Full Circle Contact Centre Services (PTY) LTD, Cape Town

  • Cape Town
  • Salary: Market Related
  • Benefits: Medical Aid, Pension, Maternity Leave, Performance Incentive
  • Job Type: Permanent
  • Sectors: Call Centre, Retail
  • Posted by Full Circle Contact Centre Services (PTY) LTD on Thursday, January 16, 2020
  • Reference: Retail
  • Apply before Monday, March 16, 2020 - 22 Days left

Vacancy Details

Employer: Full Circle Contact Centre Services (PTY) LTD


Capita SA, part of the UK’s leading outsourcing and professional services company is seeking motivated Customer-Centric individual/s who are ready to provide exceptional customer experiences.


We are looking for agents with a passion for customer service excellence to deal with queries from our UK based clientele. Join the winning team, we offer full training and a host of other great benefits!

Required Skills

  • customer service : 1 year or less
  • retail : 1 year or less

Candidate Requirements


Knowledge and Experience


  • Matric
  • English as a first language
  • A clear credit and criminal record
  • A minimum of 6 months unbroken Call Centre Customer Service Experience
  • OR 12 months High End Retail experience
  • Ability to speak, read and write fluently in English
  • Customer focused
  • An enthusiastic, positive and motivated outlook
  • Good communication skills both written and verbal
  • Both customer and quality focused
  • Previous experience of dealing with customers via telephone
  • Work towards individual and team targets


Monthly basic salary + Shift Allowance


Performance incentive (based on KPI’s)


Baseline Staff benefits:


Free Transport is provided and is available for shifts that end at 7pm onwards.


Free Medical Aid (Primary Care) is provided.


Shift allowance


Performance bonus


Maternity benefits


Please follow the below link to complete your online profile: 

Please note: Should you not hear from us within 7 days, please consider your application unsuccessful

Apply before Monday, March 16, 2020 - 22 Days left Companies may expire jobs at their own discretion. If you have not received a response within two weeks, your application was most likely unsuccessful.
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About Full Circle Contact Centre Services (PTY) LTD

Capita is a FTSE top 100 company and the UK’s leading outsourcing and professional services company with a history of steady growth and strong financial performance. Capita South Africa has added to Capita’s existing capability with their presence in the BPO sector providing customer service with fully hosted contact centre solutions trusted by global leading brands to transform their customer experience. We have been innovative to stay ahead and continue to add value to our partners as we deliver and transform their business. We have created a safe and professional working environment offering our employees weekly fun activities (employee engagement initiatives), learning and development courses, as well as wellbeing programmes aimed to retain and attract our people.


Over the last 12 months we have doubled our client base confidently, showcasing our capability to deliver results in line with the projections agreed at the outset. This has given all our clients the confidence that we can be trusted to service their customers to international standards. This trust has manifested in the approval of further growth for existing clients, as well as helping to enable new business opportunities as a result of our consistent performance and the ultimate offering of a safe pair of hands.