Head: IT Operations - Star Personnel Recruitment (Pty) Ltd, Cape Town

  • Cape Town
  • Salary: Market Related
  • Job Type: Permanent
  • Sectors: Banking, Finance
  • Posted by Star Personnel Recruitment (Pty) Ltd on Wednesday, January 15, 2020
  • Reference: 1643610
  • Apply before Sunday, March 15, 2020 - 52 Days left

Vacancy Details

Employer: Star Personnel Recruitment (Pty) Ltd



You will be accountable for managing the delivery of the IT Service Delivery, IT Infrastructure Management and Production Quality Assurance functions of the Company. The incumbent will collaborate with the Business in order to deliver these services in an effective and efficient manner, ensuring maximum access, availability and quality of the technology environments and services.



• Overall ownership, development and management of the processes, procedures, and vendors of the Infrastructure, Production Quality Assurance and Services teams

• Accountable for the prevention, expedient recovery and resolution of IT problems and incidents through robust governance fully aligned with ITIL Service Management principles

• Deliver changes and releases to the IT environment in a manner that ensures continuity to the business

• Constantly monitor and improve performance against Service and Operational Level Agreements

• Evolve the maturity of the Quality Assurance function in line with an agreed strategy

• Responsible for the identification, escalation and mitigation of risks

• Ensure a culture of continuous service improvement in teams and vendors

• Management of internal and external relationships

• Stay abreast of developments in the market to ensure best practices that support the business in its strategic objectives

• Ensure integration with Regional and Group governance requirements as is appropriate

• Ensure the optimal performance, succession and engagement of teams

Candidate Requirements

Minimum Requirements:

Significant IT Operations management experience

ITIL Expert certificate or equivalent

Suitably Degreed or Diploma qualifications

Minimum of at least 5 years’ experience in managing IT teams, processes, governance and frameworks

Project management experience - advantageous

Experience in the Financial Services industry - advantageous

Apply before Sunday, March 15, 2020 - 52 Days left Companies may expire jobs at their own discretion. If you have not received a response within two weeks, your application was most likely unsuccessful.
19 people have applied for this job. 48 people have viewed this job.

Similar Jobs

More Star Personnel Recruitment (Pty) Ltd Jobs

About Star Personnel Recruitment (Pty) Ltd

Star Personnel Recruitment was established in 1986 and has become a well respected name in the recruitment and selection of top talent for a carefully selected number of the most sought after employers in South Africa. Having a reputation for expertly matching candidates based on skills, personality and attitude while treating all applicants in a confidential and professional manner.

With one of the most sophisticated and comprehensive recruitment databases in the industry, as well as a team of Senior Consultants constantly scouring the market for stars, Star Personnel takes the guesswork out of appointing top staff.