Debtor clerk - Medical Resources Group, Johannesburg

  • Johannesburg
  • Salary: R15 000.00 - R20 000.00 Per Month
  • Job Type: Contract
  • Sectors: Admin, Medical
  • Posted by Medical Resources Group on Wednesday, January 15, 2020
  • Reference: Debtors Clerk
  • Apply before Sunday, March 15, 2020 - 28 Days left

Vacancy Details

Employer: Medical Resources Group

Together with our client who is a Plastic and Reconstructive Surgeon in Parktown Johannesburg, we are recruiting for a Medical accounts/Debtor clerk for a 6-month contract position. The ideal Candidate must have thorough knowledge of Med-e-mass (Elixir) and previous working experience in medical debt collection.


Duties and Responsibilities:

  • Collect medical aid debt in accordance with group targets and measurements.
  • Collection of outstanding monies.
  • Maintain sound working relationship with medical aid funds through continuous contact, prompt response and resolution of queries.
  • Proactively manage short payments from funds to maximize positive cash flow, reconciliation of all administrators/ medical aid payments promptly to maintain updated ledgers.
  • Eliminate bad debts through adherence to group protocol and handover procedure.
  • Sourcing of remittances.
  • Ensure collections cycles are completed.
  • Complete age analysis and ensure appropriate actions are diarised for follow up.
  • Ensure accurate and timeous posting of journals and account transfers.
  • Ensure claims are submitted timeously to medical aids for payment.
  • Daily monitoring of claims submitted reports for errors and corrective action to eliminate rejections and losses and limit stale claims.
  • Daily monitoring of accounts overpaid and short payments.
  • Attaining monthly collections targets.
  • Resolving queries and maintaining doctor/patient relationships.
  • Maintain shortest possible collection time period.
  • Monitor and manage patient accounts.
  • Daily follow-up on each account to be actioned.
  • Systems and reporting: manage relevant Elixir / Medimass reports /weekly /monthly.
  • Archive documents on a monthly basis.
  • Generally, perform any ad hoc tasks as instructed by the doctor.
  • Build and maintain relationships.
  • Liaise with internal and external customers.
  • Work effectively and cooperatively with others to establish and maintain good working relationships that are mutually beneficial.
  • Create and maintain a positive environment where the differences of others are recognized, understood, and valued, so that all can reach their full potential and maximize their contributions.
  • Develop collaborative relationships to help accomplish work goals.
  • Build strategic inter-departmental relationships to help achieve business goals within the hospitals.
  • Build effective working relationship with service providers.
  • Telephone and receptionist duties.
  • Ensuring smooth flow of patients through the practice in an efficient manner.
  • Setting up of appointments in the diaries (electronic and paper diaries).
  • Upholding the professional image of the practice at all times.
  • Maintaining a good relationship between with patients, other administrative staff and clinical staff (on site and remote).

Candidate Requirements

Skills and Requirements:

  • Grade 12 or equivalent NQF level 4 qualification.
  • 5 - 10 years (or more) debtors control experience in a hospital environment / specialist practice
  • 5 - 10 years (or more) Elixir live / Medimass experience (Debtors/Finance)
  • Intermediate computer literacy
  • Strong reconciliation skills
  • Excellent patient handling skills required
  • Ability to work in a high-pressure environment
  • Attention to detail is critical
  • Honest, reliable and impeccable work ethic
  • Highly presentable with immaculate dress code
  • Drivers licence and own transport
  • References from previous employers
  • No criminal record
  • Clean credit history
  • Non-smoker (non-negotiable)


If you meet the above requirements, please send your CV with a recent Photo to


REF: Debtor Clerk JHB

Apply before Sunday, March 15, 2020 - 28 Days left Companies may expire jobs at their own discretion. If you have not received a response within two weeks, your application was most likely unsuccessful.
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About Medical Resources Group

Qetello Holdings is a recruitment and human resource company based in Pretoria. Our diversified client base includes major corporations as well as small, emerging businesses. We provide recruitment and human resource advice and assistance in areas such as engineering and technical, information technology, manufacturing and distributions, pharmaceutical / healthcare, accounting and finance, general management, sales, marketing and general administration.

We tailor our services for employers, keeping abreast of rapidly changing job market trends. We are dedicated professionals with strong corporate experience. As a small private firm, Qetello offer a critical advantage through:
"Hands-on" involvement by the managing partner Working with fewer clients by design Flexibility and resourcefulness. Having a database of qualified diversity sources Responsiveness to your recruiting, human resource and industrial relations needs

Recruitment service offered:
Pitfalls around employment policies are great and appointing the wrong applicant can be an expensive exercise. Qetello will assist you to acquire and appoint the right person into the right job.
Applicants are sourced from an in-house database, the internet, printed media, and from a national network. We recruit permanent staff on all levels, ranging from senior management to entry level. Qetello use recruitment techniques, which grant all applicants equal chances to apply for a specific position.

In terms of fees the range is between 8% and 15% of TAR (total annual remuneration package of the candidate) for placements. In order to determine where the rate should fall for each client, we need to assess the needs and range of services required.

Qetello candidates use only those tests which do not discriminate on the basis of culture, race or gender