Floor Supervisor 59258 - Unique Personnel, Durban

  • Durban
  • Salary: R7 500.00 - R8 000.00 Per Month (Negotiable)
  • Job Type: Permanent
  • Sectors: General
  • Posted by Unique Personnel on Wednesday, January 15, 2020
  • Reference: 59258
  • Apply before Friday, February 14, 2020 - 19 Days left

Vacancy Details

Employer: Unique Personnel

Floor supervisors perform many duties in their quest to make sure each guest or patron has the best experience possible. We researched floor supervisor job descriptions to build the following list of floor supervisor duties and responsibilities:

Inspect Guest Areas for Cleanliness

First impressions are everything, especially in the hospitality business. Floor supervisors routinely inspect guest areas for cleanliness and deploy custodial staff as necessary.

Greet and Build Rapport With Guests

A warm and open disposition is essential for floor supervisors as one of their most important duties is providing a good first impression to new guests. Establishing a good rapport with first-time guests leads them to become loyal patrons.

Monitor Establishment’s Financial Performance

Floor supervisors monitor the amount of revenue generated by the establishment on a daily basis. They create reports based on key performance indicators and present it to their managers regularly.

Perform Opening and Closing Procedures

Although some floor supervisors may work at establishments that don’t close, they still need to open and close registers and make cash deposits on a daily basis.

Diffuse Customer Complaints

Sometimes a customer has a complaint that involves an employee. Floor supervisors have to remain objective, listening to both sides of the argument, and using their conflict resolution skills to diffuse the situation. This sometimes includes disciplining employees.

Delegate Basic Tasks to Staff

Floor supervisors are responsible for making sure all of the staff does what is required of them. They collaborate with their manager during the hiring process and train new hires on company policy. They also delegate basic tasks on an as-needed basis.

Candidate Requirements

Exhibiting leadership ability Booking and checking in guests Training new hospitality staff on the establishment’s policies and procedures Resolving customer complaints using conflict resolution skills Monitoring financial results based on key performance indicators
Apply before Friday, February 14, 2020 - 19 Days left Companies may expire jobs at their own discretion. If you have not received a response within two weeks, your application was most likely unsuccessful.
209 people have viewed this job.

Similar Jobs

More Unique Personnel Jobs

About Unique Personnel

Unique Personnel boasts over 40 years (established in 1970) of personal and staffing experience, so it's not surprising that even though our main focus has been providing on South African Staffing Solutions, we now recruit internationally for over 5000 clients.

We pride ourselves as a service-driven, total recruitment staffing solution for all our clients and job seeking candidates. Unique Personnel has screened, referenced and interviewed all of our top candidates in South Africa alone.

Positioned mainly in the Financial and Commercial sector, you can rest assured that our highly effective Permanent and Temporary Employment Divisions will provide you with top calibre financial personnel and corporate staff.

Unique Personnel provides a total solution in human resource management and staffing recruitment. We strive to align the right people to your business so that these human resources can realize your company's goals. Simply, unique staffing solutions and personnel search.