Issue quotations and negotiate prices and terms of sale.
Regular communication with new and existing customers to discuss their needs and to explain how specific products and services can meet these needs. Communication is via telephone, email or over the counter.
Assist customers select products based on the customer’s needs, product specifications and regulations.
Answer customer’s questions about prices, availability and product uses.
Collaborate with colleagues to exchange information and ensure provision of exceptional customer service.
Follow up with customers to ensure they are satisfied with their purchases and the level of customer service.
Record petty cash transactions.
Capturing of purchase orders and goods received vouchers.
Fulfill administration duties such as capturing data, transfer of inventory and paperwork to the East London or Port Elizabeth branch, etc.
Assist with store duties.
Assist above and beyond specific functional role when required, especially in the event staff members are not present at work to fulfill their duties.
Ensure the delivery of exceptional customer service to customers at all times, this may mean assisting customers beyond specified working hours or within designated lunch and tea times.
Proficient in the use of personal computer and email services
Grade 12 high school certificate prerequisite.
Minimum three years experience in sales or customer service preferred
Minimum three contactable references
Presentable and neat disposition
Ability to demonstrate alignment with businesses code of ethics and organisational culture
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