Profile: This position is directly responsible and accountable for the operations of the various hotels. The Operations Director will also be involved in formulating the annual budget and monthly forecasting and ensuring that the strategy developed is being adhered to.
Line Manager: Chief Operating Officer (HQ Casablanca)
Duties and Responsibilities(Not limited to): Ensuring sales and revenue targets are met, monitoring conversion rates and pricing, ensuring that standard operating procedures are adhered to and that guest satsisfaction feedback is received and monitored to eliminate any issues arising,developing relationships with suppliers to assess the quality of goods and services received for performance assessments. Overseeing supplies, inventory or purchasing. Determining staffing and training needs,ensuring that each property meets all the legal requirements including health & safety.