• Brooklyn
  • Salary: R12 000.00 - R15 000.00 Per Month (Negotiable)
  • Benefits: Incentive based on sales performance of the store.
  • Job Type: Permanent
  • Sectors: Retail
  • Posted by The Space on Tuesday, January 7, 2020
  • Apply before Saturday, March 7, 2020 - 8 Days left

Vacancy Details

Employer: The Space

Store Manager needed for dynamic homegrown brand

Technical Outputs (What)

Manages all store management responsibilities

  • Achieves the store’s sales plan, promotes and manages turnover in order to achieve targets set
  • Manages all administration tasks and ensures that the store is prepared for a store audit
  • Manages in-store expenses and ensures that spending is controlled within the expense budget
  • Conducts morning sales meetings to discuss sales performance with all staff Attends management training sessions
  • Conducts daily and weekly sales reviews with the Assistant Manager to discuss methods of extending the store and the improvement of all service levels
  • Sets individual daily, weekly and monthly targets for staff and reviews these regularly Completes cash-ups and banking accurately and in good time
  • Fully understands all criteria in the Operations Manual and manages the store according to the Operations Manual Procedures

Manages all staff management responsibilities

  • Manages staff in accordance with the procedures contained in Operations and HR file
  • Completes staff scheduling within the store’s salary budget (public holidays included)
  • Conducts staff succession planning and performance appraisals on a regular basis and ensure that staff files are kept up-to-date
  • Together with the Assistant Manager, provides weekly staff training on product, customer service, multiple sales, merchandising, store discipline, policies and security
  • Participates in the recruitment of all store staff

Ensures that the store provides great customer service

  • Maintains good customer service skills throughout the store and provides training to store staff to further enhance their customer service skills
  • Maintains high levels of product knowledge and knowledge about the designers stocked in the store
  • Promotes sales and assists the store in achieving sales targets
  • Helps customers to select items which may suit their requirements

Maintains excellent merchandising standards

  • Maintains the visual merchandising standards within the store in accordance to the Visual File and regular Visual Directives
  • Conducts general store housekeeping to ensure that all areas are kept neat and tidy and that all fixtures are in good working order

Manages stock control and store security

  • Remains alert at all times to ensure the security of the store, staff and merchandise
  • Maintains pilferage control levels of less than 0.5% of turnover

  • Manages all risk transactions on a daily basis

Adheres to company expectations

  • Ensures that company policies and rules are followed at all times

  • Ensures that all memo's and instructions received from time to time are actioned promptly.
  • Completes Daily, Weekly & Monthly Tasks accurately and in good time.
  • Maintains good lines of communication with all staff, Senior Management and Head Office and asks questions to clarify understanding when necessary

Behavioral Outputs (How)

Creates and manages effective teams

  • Uses people management skills to facilitate a supportive environment where honesty and integrity are valued

  • Applies disciplinary action fairly and in accordance with company procedure
Listens to and fully involves others in team decisions and actions; values and uses individual differences and talents.
  • Shares important or relevant information with the team.

  • Fulfils team responsibilities and demonstrates personal commitment to the team.

Maintains customer focus

  • Coaches new members of the team on how they can improve their customer service abilities
  • Interacts with customers in order to understand their needs and expectations
  • Shares information with customers to educate them about the products on offer
  • Responds quickly to meet customer needs and resolve problems within the boundaries of store procedures

Manages own activities and those of others

  • Prioritizes own duties and tasks as well as those of other people and assists in the adjustment of priorities when appropriate to ensure that work is completed on time.
  • Follows-up on the work assigned to other people to ensure that it is done accurately and in good time
  • Uses time effectively and prevents irrelevant issues or distractions from interfering with work completion.
  • Dedicates the required time and energy to duties or tasks to ensure that high standards are maintained and works to overcome obstacles to completing work.
  • Accepts responsibility for outcomes (positive or negative) of one’s actions and admits mistakes and refocuses efforts when necessary.


Candidate Requirements

Grade 12 qualification(minimum)

3-5 years management experience in a fashion retail environment

Experience managing a team of 6 people or more.

Well versed in all aspects of store management

Good communication skills

Focused on driving sales and customer service standards.

References to prove the above

Please forward CV and recent full length photo of yourself.

This position reports to: Operations Manager Apply before Saturday, March 7, 2020 - 8 Days left Companies may expire jobs at their own discretion. If you have not received a response within two weeks, your application was most likely unsuccessful.
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