Services Co-Ordinator - Blum and Hofmeyr, Western Cape

  • Western Cape
  • Salary: R15 000.00 - R25 000.00 Per Month
  • Job Type: Permanent
  • Sectors: IT, Technology
  • Posted by Blum and Hofmeyr on Tuesday, January 7, 2020
  • Reference: MH
  • Apply before Saturday, March 7, 2020 - 20 Days left

Vacancy Details

Employer: Blum and Hofmeyr

·         Responsible for managing and sending managed email and SMS sends on behalf of clients.

·         Responsible for managing and briefing through templates from clients/other departments through to the template team and/or channel partners.

·         Responsible for overseeing all client template services related projects, which may include collaboration with other department such as integrations.

·         Responsible for managing all incoming jobs, knowing the status of each one and being able to communicate with clients throughout the process and manage client expectations.

·         Responsible for maintaining a comprehensive account of projects handled by the services department for reporting purposes.

·         You will be the main contact between the account management / support team, the client and the integrations team.

·         You need to have an entrepreneurial mind-set and get excited by a fast pace environment where things are constantly changing.

·         You need to be highly intelligent and adaptive with high EQ to fit into our dynamic and youthful company culture.

Role Activities:

  • Relationship building
  • Managing client expectations
  • Know and understand the product inside out
  • Know and understand our full suite of service offering including timelines and costing.
  • Dealing with any services support queries and questions
  • Assisting where necessary to remedy client issues with regards to templates
  • Troubleshooting and testing any issues with a client’s template if they arise.
  • Advising clients on email best practices and strategy throughout
  • Gaining a clear understanding of customers' businesses and objectives

·         Prioritise actions and monitor team resources to meet client expectations.

·         Ensure that internal knowledge is documented and shared among support staff.

·         Assess internal processes between the support team and other departments and make recommendations for improvement where necessary.

·         Deliver, analyse and improve on managed services.  

·         Monitor and make recommendations to improve systems and communications where needed.


Candidate Requirements

·         Advanced Computer Skills

·         Excellent written and verbal communication skills

·         Experiences with HTML for both web and email

·         Experiences with Adobe Cloud suite, particularly photoshop.

·         Minimum of 2+ years’ experience in a similar position

·         Tech Savvy

·         Substantial knowledge of the email, mobile and digital landscape.

·         Great attention to detail

Advantages:

·         Experience with Everlytic or any similar email, mobile or computing/cloud hosting software products.

·         HTML knowledge.

Attributes:

·         Communication skills: the services co-ordinator should speak clearly, concisely and professionally always. You should be able to communicate the value proposition to clients and assist them with any queries and/or question regarding the product and services.

·         Quick Learner: You will be working with a dynamic ever-changing software product. You need to be able to understand and learn the software quickly, ensuring you are updated with all new feature releases at all times.

·         Pro-active:  a level of pro-activeness is also required. Continuous improvement is what we are looking for.

·         Attention to detail: this goes hand in hand with good organisational skills. You will be required to know the status on all your jobs and ensure that no communications get dropped or lost in translation. Ensure that all queries and tasks are dealt with in a timely and efficient manner.

·         Ownership: you need to be able to take ownership of your responsibilities.

·         Commitment: this is the main attribute. You are making a commitment to be on time, not to give up when times are tough or clients are difficult, to support other team members and to be the best you can. 

Apply before Saturday, March 7, 2020 - 20 Days left Companies may expire jobs at their own discretion. If you have not received a response within two weeks, your application was most likely unsuccessful.
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