Business Banker - Mercantile Bank Ltd, Bloemfontein

  • Bloemfontein
  • Salary: Market Related
  • Job Type: Permanent
  • Posted by Mercantile Bank Ltd on Tuesday, December 24, 2019
  • Reference: JM102
  • Employment Equity Position
  • Apply before Saturday, February 22, 2020 - 3 Days left

Vacancy Details

Employer: Mercantile Bank Ltd


  • To provide a business centre-based Business Banking sales and service function to a portfolio of Business Banking customers to retain and grow the portfolio. 
  • To ensure that Financial, Sales and Service objectives are achieved in the pursuit of maximizing the profitability of the portfolio.
  • To be responsible for the support of and relationship between the Business Manager (BM) and the customer and all other internal support services within the Group, which include advances/credit related matters.


Profitable growth in sales

  • Explain, promotes and sells a range of appropriate MBL product offerings/financial solutions that meet the financial needs of business customers.
  • Acquires new risk groups and opens new business accounts and cross sells at account origination according to customer needs.
  • Cross-sells additional value adding services and products like Internet Banking, Point-Of-Sale (POS) and Safe Cash to existing customers to assist them in growing their businesses.
  •  Identifies and refers sales leads to business partners
  • Analyse existing customer data to identify expansion and/or additional business opportunities utilising available MIS and contact management strategy.
  • Ensure effective and appropriate pricing across all MBL products in consultation with the Business Manager. 

Customer service, efficiency and retention

  • Provides a central information / query service point for the portfolio.
  • Interacts with clients and conducts a needs analysis to assist clients to better understand their financial requirements.
  •  Implements a contact management strategy in line with the Customer Value Proposition (CVP) and proactively engage top contributing customers on the portfolio, at their business premises on a face to face basis from time to time.
  • Ensures implementation of service level agreements, standards and turnaround times in line with value proposition and retention requirements.
  • Accurately and efficiently processes customer mandates/documentation requirements for banking

Portfolio Management

  • Proactively contacts customers in order to arrange appointments or discuss any sales opportunities
  • Arranges business centre-based face-to-face appointments at the customers request.
  • Maintains and updates customer information on the necessary systems.
  • Responsible for the  achievement of financial budgets through optimal growth of advances and liabilities, margin management and non-interest revenue.
  • Effectively manages pricing concessions and revenue collection.

Lending and risk management

  • Plans, implements and ensures timeous completion of annual credit reviews for the portfolio
  • Explains credit loan facility options and qualifying criteria to customers
  • Supports customers in the completion of credit application information requirements, e.g. balance sheets, financial statements, management accounts and cashflow forecasts
  • Motivates and processes credit applications
  • Notifies customers regarding the approval/decline of credit loan facilities
  • Monitors daily referrals and loan arrears to ensure that client facilities are managed within the parameters set by Credit.  Exercise discretion regarding account conduct based on a close knowledge and understanding of clients activities in consultation with the Business Manager.
  • Applies risk based pricing models and manage concessions appropriately in consultation with the Business Manager
  • Ensure that all Business Banking reports are actioned as per the bank’s policies and procedures.

Compliance with legislation

  • Ensures complete disclosure to customers in terms of accreditation, service fees and commission as outlined in terms of the Financial Advisory and Intermediary Services Act (FAIS)
  • Ensure record keeping requirements as outlined by FAIS and the Financial Intelligence Centre Act (FICA) are implemented and adhered to.
  • Ensures compliance to all applicable legislative requirements such as the Code of Banking Practice, National Credit Act, Companies Act, Consumer Protection Act, etc.

Key Performance Measures

  •  Achievement of Financial targets
  • Achievement of Sales targets
  • Achievement of Service objectives
  • Achievement of Credit objectives
  • Satisfactory Risk and Compliance audit results
  • Ensures implementation and ahdherence to all internal risk related policies and guidelines.

Required Skills

  • business banking : 1 year or less
  • banking solutions : 4 to 5 years
  • Lending Experience : 2 to 3 years

Candidate Requirements


Fit & Proper Requirements (as defined in the Banks act for Fit & Proper requirements)

  •  Appropriate qualification at NQF level 5, recognised in terms of Fit & Proper Competency Requirements 
  • Regulatory examinations 5
  •  At least 6 months experience and 15 Continuous Professional Development hours over a 3-year cycle in deposits with terms exceeding 12 months
  •  At least 3 months experience and 15 Continuous Professional Development hours over a 3-year cycle in deposits with terms of less than 12 months.


  • Good numerical skills, business acumen and financial acumen to interpret financial statements, balance sheets and basic financial ratios
  • A thorough knowledge of standardized business banking transactional products and other core products relevant to small enterprises
  • Good knowledge of business banking product offerings
  •  A good working knowledge and understanding of collateral and balance sheets
  •  A working knowledge of multiple legal entities (companies, close corporations, sole proprietorships, etc.) in the business banking market and the legislative restrictions & requirements governing these from a financial services perspective
  • A basic knowledge and understanding of the Companies and Intellectual Properties Registration Act (CPIC) for correct documentation/mandate preparation purposes
  • Knowledge of competitors offerings
  • Knowledge of the Financial Advisory and Intermediary Services Act (FAIS), the Financial Intelligence Centre Act (FICA) and related anti-money laundering legislation and the National Credit Act (NCA)
  • Compliance with the Banking Code of Practice, Credit Risk Manual, Securities Manual and Bank Policies and Procedures


  • 5 (five) years in a banking environment of which 1 year should have been spent in a business banking environment.
  • Previous experience within a Personal banking environment  is preferable
  • 2 (two) years lending experience (preparing and motivating credit applications) within a Business Banking environment will be advantageous
  • An excellent knowledge of the bank’s products and services 


  • Goal directed and persistent
  • Enjoys researching, sourcing and gathering information and ideas
  • Enjoys working with clients, analyzing needs, negotiating and selling/servicing
  • Self confidence
  • Superior customer service delivery
  •  Ability to work under pressure
  • Optimistic: has a bright outlook, is hopeful, keeps spirits up and is not easily discouraged
  • Competitive: plays to win, takes up the challenge, has a ‘can do’ attitude
  • Enjoys working in a team, is support of and patient with others

 Problem Solving

  • Applies knowledge of diverse but standardized product and credit parameters to customer business plans, balance sheets and financial information to match customer needs with the most suitable product offerings available
  •  Good understanding of cash flow statements, working capital solutions and liquidity ratios are vital to solving customer problems and satisfying their need
  • Solutions should be profitable and ensure the correct customer behavior in terms of product usage


  • Plans sales and service activities to meet and optimise new business targets and growth in customer contribution.  Sets goals, priorities and service standards to achieve new business acquisitions, portfolio expansion and retention targets. 

Decision making

  • Has the ability to clearly explain bank practices and risk parameters to customers.  Ability to inform customers of the reasons for decline of facilities in such a way that the customer remains loyal to the bank.
  • Exercises judgement in terms of the most effective route to follow to accomplish targets and resolve day to day problems.  Once the appropriate route it chosen, the incumbent is required to follow standardized banking practices and procedures at all times
This position reports to: Business Manager Apply before Saturday, February 22, 2020 - 3 Days left Companies may expire jobs at their own discretion. If you have not received a response within two weeks, your application was most likely unsuccessful.
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About Mercantile Bank Ltd

Mercantile Bank provides a wide range of international and domestic banking services to SME (Small, Medium Enterprises), Commercial and Alliance banking Markets in South Africa through highly personalised relationships and tailored banking solutions. 

Mercantile Bank is a wholly-owned subsidiary of Mercantile Bank Holdings, whose major shareholder is Caixa Geral de Depósitos S.A. - based in Portugal.  Mercantile Bank (Ltd) has been listed on the Johannesburg Stock Exchange for 11 years and is one of 6 clearing and settlement banks.

We offer our staff the opportunity to experience high levels of personal and career growth as a result of wide exposure to different aspects of banking.

Mercantile Bank Limited.   Registration No 1965/006706/06
An Authorised Financial Services and Credit Provider NCRCP19