Operations Manager - Planet Fitness, West Rand

  • West Rand
  • Salary: Market Related
  • Job Type: Permanent
  • Sectors: Manufacturing
  • Posted by Planet Fitness on Friday, December 13, 2019
  • Reference: OPS Krugersdorp
  • Apply before Tuesday, February 11, 2020 - 17 Days left

Vacancy Details

Employer: Planet Fitness

Purpose of this position

The Operations Manager is responsible for the smooth operations of the facility as well as the managements of staff, satisfaction for the members and delivery of high standard fitness offering

Key Performance Areas (KPA's)

Key Performance Indicators

Accountabilities and Major Activities

Requirements for KPA's

* 1. Operations

Manage the day to day facility operations including:


* Club look and feel
* Facility upkeep
* Brand standards compliance


* Accurate completion of preventative maintenance schedule

Health and Safety

* Ensure the compliant completion of all Health and Safety related matters within the facility.

* 2. Service

Member Resolution

Manage and resolve all member queries relating to the Operations department

Member interaction

Engage with members in a friendly and professional manner as per company standards

* 3. People

Employee Development

Demonstrate commitment to the continuous personal and professional development of yourself, the team and your colleagues

Staff Retention

Manage staff performance and morale to build a lasting and effective team

* 4. Financial

Net Member Movement (NMM)

Manage the quality of service received by members through the speedy and effective resolution of queries to minimise cancellations whilst assisting sales with new memberships in order to maintain a positive net member Movement.

Controllable Cost

Manage and monitor all consumable stock control within the facility

Apply before Tuesday, February 11, 2020 - 17 Days left Companies may expire jobs at their own discretion. If you have not received a response within two weeks, your application was most likely unsuccessful.
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