Employer: Planet Fitness
Purpose of this position
The Operations Manager is responsible for the smooth operations of the facility as well as the managements of staff, satisfaction for the members and delivery of high standard fitness offering
Key Performance Areas (KPA's)
Key Performance Indicators
Accountabilities and Major Activities
Requirements for KPA's
* 1. Operations
Manage the day to day facility operations including:
* Club look and feel
* Facility upkeep
* Brand standards compliance
* Accurate completion of preventative maintenance schedule
Health and Safety
* Ensure the compliant completion of all Health and Safety related matters within the facility.
* 2. Service
Manage and resolve all member queries relating to the Operations department
Engage with members in a friendly and professional manner as per company standards
* 3. People
Demonstrate commitment to the continuous personal and professional development of yourself, the team and your colleagues
Manage staff performance and morale to build a lasting and effective team
* 4. Financial
Net Member Movement (NMM)
Manage the quality of service received by members through the speedy and effective resolution of queries to minimise cancellations whilst assisting sales with new memberships in order to maintain a positive net member Movement.
Manage and monitor all consumable stock control within the facility
Apply before Tuesday, February 11, 2020 - 17 Days left
Companies may expire jobs at their own discretion.
If you have not received a response within two weeks, your application was most likely unsuccessful.