Branch Manager - WELKOM - Keith Ho Betxchange, Welkom

  • Welkom
  • Salary: R12 500.00 - R15 000.00 Per Month
  • Benefits: Lunch
  • Bonus: At Management Discretion.
  • Job Type: Permanent
  • Posted by Keith Ho Betxchange on Wednesday, October 23, 2019
  • Reference: BM - WELKOM BETX
  • Apply before Sunday, December 22, 2019 - 9 Days left

Vacancy Details

Employer: Keith Ho Betxchange

An exciting opportunity for a Branch Manager - This position is responsible for maintaining the image of the company through a professional approach to all the aspects of betting and service. Assist in directing and coordinating the operations of the branch. The Branch Manager is responsible for ensuring and improving the performance, productivity and efficiency within the branch. These responsibilities include managing daily operations for the branch, planning the use of materials as well as reporting any anomalies to the Regional Operations Manager. To ensure customer satisfaction by delivering quality service all the time.

 

Duties

  • Maintaining staff by guiding and mentoring(training) employees; developing personal growth.
  • Handling customer queries, complaints and requests.
  • Providing quality by enforcing quality and customer service standards.
  • Organise workflow and ensure the customers are being seen to timeously.
  • Promote customer service culture by ensuring the consumer has a great customer experience when visiting stores.
  • Assisting in resolving emergencies, such as a quality or customer problem that may need to be escalated to upper management.
  • Providing reports and activity updates to upper management.
  • Conducting training, implementing and enforcing systems, policies and procedures.
  • Ensuring that direct instructions are carried out timeously and efficiently.
  • Co-ordinating job rotation and floor rotation.
  • Contributes to the team effort by accomplishing related results as needed.
  • Maintaining liaison with all departments as well as upper management.
  • Maintaining high moral.
  • Identifying and resolving workplace problems i.e. tardiness, absenteeism.
  • Motivate, evaluate, coach, counsel and resolving conflict at store level.
  • Promoting teamwork.
  • Maintaining quality and quantity of work.
  • Keeping and maintaining the floor operations running smoothly and efficiently.
  • Checking and maintaining (controlling) possible hazards and/or hazardous materials.
  • Maintaining good house-keeping on the job.
  • Sourcing entry-level staff, interviewing and administration related to hiring.
  • Ensuring deadlines are met. 

Required Skills

  • managerial experience : 2 to 3 years

Candidate Requirements

BASIC MINIMUM REQUIREMENTS:

- Valid drivers license 

- Matric 

- Minimum of 2 years Managerial Experience

- Computer literate, specifically in Excel and Word

 

COMPETENCIES:

- Time management

- Effective communication

- Problem-solving skills

- Decision-making skills

- Interpersonal skills

- Conflict resolution

- Good numerical abilities

- Organisational skills

- Meticulous 

This position reports to: Senior Management Apply before Sunday, December 22, 2019 - 9 Days left Companies may expire jobs at their own discretion. If you have not received a response within two weeks, your application was most likely unsuccessful.
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