Call Centre Manager - HR Studio, Johannesburg

  • Johannesburg
  • Salary: Market Related
  • Job Type: Permanent
  • Sectors: Insurance, Management
  • Posted by HR Studio on Thursday, September 12, 2019
  • Reference: 8588
  • Apply before Monday, November 11, 2019 - 54 Days left

Vacancy Details

Employer: HR Studio

We’re looking for….


A true leader to efficiently manage the day-to-day operation of the call centre Sales Team.


 Who are you?


You are a self-driven person who can take initiative with minimal guidance


You are Proactive – capable of identifying and initiating change


You are Positive and energetic


You are Structured and detail orientated but able to work in an unstructured environment 


 


What’s the role?


You will be responsible for:



  • Sales and Leads reports

  • Hold daily morning meetings with the team

  • Ensure all agents are dialling straight after the morning meeting

  • Distribute ALL Hot SMS Campaigns, keep the Hot SMS list updated

  • Manage punctuality and update attendance register and email HR if any absenteeism daily

  • Handle all HR Related issues together with HR Manager, recruitment, Absenteeism and Mtd agents performance report.

  • Monitor floor to ensure agents are dialling, not on personal phone calls, not using their cell phones, not talking between themselves, not using internet.

  • Ensure the board is updated hourly and verify these sales have been captured

  • Ensure all agents sales are captured before the agent leave for the day

  • SMS Reconciliation daily report

  • Disposition Report - All previous days leads are listened to and feedback is submitted to management daily and give feedback to agents in the morning meeting

  • Daily Sales Summary - Broken down per campaign

  • Ensure all agents have New leads in their queues to start dialling the following morning


 


Boxes to tick…



  • Matric

  • At least 2 years Call Centre supervisory experience

  • Must have short term insurance outbound sales experience

  • FAIS preferably in the motor industry/ short term industry

  • Excellent communication skills – both written and oral.

  • Prioritization, time management and organizational skills

  • Computer literate; MS Office package.

  • Excellent leadership qualities, persuasiveness and motivational skills

  • We’re looking for an individual who can work on their own initiative, is pro-active, persistent, robust and committed to “getting the job done”.

  • Own transport needed


Apply before Monday, November 11, 2019 - 54 Days left Companies may expire jobs at their own discretion. If you have not received a response within two weeks, your application was most likely unsuccessful.
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About HR Studio

OUR MISSION

HR Studio was created to connect extra-ordinary talent with dynamic brands using best HR standards and practises.

ABOUT US

Founded in 2015, HR Studio is a bespoke consultancy for small to medium sized businesses who need the same quality HR services as a large corporate but an HR solution that can be tailored to their size and budget.

HR Studio offers specialist Human Resources services across various industries. A group of specialists that pride themselves on becoming subject matter experts in your business, the HR Studio team merges seamlessly with your organisation and culture. With people being your business’s most critical asset, HR Studio is committed to ensuring your employees achieve their full potential, work efficiently and most importantly provide value to your business.

HR Studio’s immersive approach ensures support and continuity throughout the employment lifecycle, leaving you to do what you do best and grow your business exponentially.  

We aim to enable SMEs to build exceptional work environments that source and incubate talent to ensure higher productivity, quality results and low employee turnover.