German Digital Customer Service Associate - ABC Worldwide (Pty) Ltd, Cape Town

  • Cape Town
  • Salary: Market Related
  • Job Type: Permanent
  • Posted by ABC Worldwide (Pty) Ltd on Wednesday, August 14, 2019
  • Reference: 8080
  • Apply before Monday, September 30, 2019 - 43 Days left
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Vacancy Details

Employer: ABC Worldwide (Pty) Ltd
Our client, a leading global e-commerce giant in Cape Town, is recruiting for the position of German speaking Digital Customer Service Associate. The Digital Customer Service Associate provides outstanding customer and technical service support to cust...

Our client, a leading global e-commerce giant in Cape Town, is recruiting for the position of German speaking Digital Customer Service Associate. The Digital Customer Service Associate provides outstanding customer and technical service support to customers via phone, chat and email. The successful candidate will have interest in and deep knowledge of the internet, computers, digital media, wireless networking, mobile devices and applications. You will need to be action-orientated, technically competent and a flexible problem solver with excellent communication skills.

Key Performance Areas:



  • Provide account and application support to customers, specifically with regards to software functionality and troubleshooting of system configurations and network settings

  • Act as an advocate for our customer, reporting and acting on observed areas for improvement

  • Provide prompt, efficient, detailed, customer-oriented service to customers

  • Assume responsibility for developing detailed knowledge about specific product lines and features

  • Ensure internal reference pages are updated

  • Ensure interactive website features are operational and surface all problematic issues for immediate correction

  • Actively seek solutions and identify trends and suggestions to customer needs



Qualifications and Experiences:



  • Tertiary qualification

  • 1+ year Customer Service experience

  • Previous experience in a technical support role



Competencies required:



  • Fluency in English and German, verbal and written communication

  • Solid typing, phone and computer navigation skills

  • Ability to effectively navigate the internet

  • Ability to thrive in a fast-paced work environment while maintaining high quality outputs

  • Ability to work as an effective team member

  • Effective communication skills and written skills

  • Positive attitude and a passion for providing excellent customer service

  • Superior troubleshooting and analytical skills in conjunction with a structured systematic approach to problem solving

  • Strong interpersonal skills

  • Flexibility in terms of work schedule (shifts will possibly start and end outside of business hours)


Apply before Monday, September 30, 2019 - 43 Days left Companies may expire jobs at their own discretion. If you have not received a response within two weeks, your application was most likely unsuccessful.
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About ABC Worldwide (Pty) Ltd

OUR PHILOSOPHY AT AKA IS QUITE SIMPLE: 
WE PROVIDE HIGH QUALITY AND TAILOR MADE RECRUITMENT SOLUTIONS – FOR OUR CLIENTS AND FOR OUR CANDIDATES.


The company was formed in 2018 as a result of a merger between two strong and well-known players in the industry: AKA Recruitment International and Brip-Africa.

The merger represents the best of two worlds. It combines the solid experience and systems of a company that has a 23 year track record with the innovation and energy of a younger organisation. Founders & owners Esther Acker and Miriam Bracht have known each other for the past ten years and have worked together as cooperative competitors in a niche industry. Now they have joined forces to offer clients and candidates more efficiency and greater impact. 

ABC Worldwide is a leading recruitment company, based in Cape Town. Focusing on the placement of foreign language speakers as well as local and international staff with specialists skills across South Africa. 
Authority on foreign language placements: German, Dutch, French, Italian, Spanish, Portuguese, Russian, Swedish, Norwegian, Finnish, Greek, Arabic, Mandarin 
Industry experts of placements in: BPO and Call Center, Tourism and Travel, Administration, Finance, Technical, Media, Marketing  Information Technology, Executive Management