To perform to the best of your abilities all duties and responsibilities reasonably assigned to you. You will do your best to protect and promote the business and interest of the company and to preserve its reputation and goodwill at all times.
Make the minimum number of existing client, past client and new client contacts per week as set by your Head of Department.
Update the necessary Databases and Templates showing your meeting schedules, with the required information on a weekly basis.
Have weekly report back meetings regarding “new business prospects” as well as separate “projects in progress” with the respective Head of Departments.
Expand your business network continuously by setting up meetings with property people who are in a position to benefit the company by nature of their business.
Entertain your business network on a regular basis.
Maintain your current business network by personally meeting each person on a two weekly basis.
Maintain contact with existing clients for the duration of the project roll out, attend the odd site meeting and make a point of visiting the sites on a random basis. Make a point of contacting the client and commenting on progress to date.
Deal swiftly with any problems or issues which the client might bring to your attention by discussing the problem with the relevant Head of Department. Make sure that the problem is dealt with promptly and that this is conveyed to the client upon resolution. Over and above telephone calls, commit all discussions and decisions confirmed both internally between colleagues as well as externally, in e-mail form, so as to avoid any misunderstandings.
Keep a documented project file that management can always refer to when disputes arise or legal action needs to be instituted.
Research all companies prior to the initial meeting and familiarize yourself with what they do and who manages the business.
Be prepared for each client meeting. Take company profile brochures, the correct question and information documents to the meetings and be thorough with the client brief. Be early for client meetings and dress appropriately for the company being visited.
Make detailed notes in all client briefing meetings and forward the client, via e-mail, a summary of what was discussed in the meeting upon your return to the office.
Attend all client meetings once other departments have engaged with the client; always remember that it is your client. Never abdicate your responsibility towards the client.
Until the contract is signed, deposits paid (which is your responsibility to ensure) and the project is handed over to the Project Management Department, call for weekly internal meetings to manage the progress of the project through all of the departments. Chair the meetings and minute the meetings in order to ensure that everything is dealt with in a manner which will expedite the project roll out with the minimum amount of problems.