Customer Advisor / Call Center Agent - Full Circle Contact Centre Services (PTY) LTD, Cape Town

  • Cape Town
  • Salary: Market Related
  • Job Type: Permanent
  • Posted by Full Circle Contact Centre Services (PTY) LTD on Friday, July 12, 2019
  • Reference: 1581535
  • Apply before Tuesday, September 10, 2019 - 52 Days left

Vacancy Details

Employer: Full Circle Contact Centre Services (PTY) LTD

Capita SA , part of the UK™s leading outsourcing and professional services company is seeking motivated Customer-Centric individual/s who are ready to provide exceptional customer experiences.

We are looking for agents with a passion for customer service excellence to deal with queries from our UK based clientele. Join the winning team, we offer full training and a host of other great benefits!


Required Skills

  • customer care
  • customer service agent
  • bpo
  • callcenter

Candidate Requirements

Key Responsibilities

Contribute individually and as a member of a team to ensure service levels meet agreed client and internal standards

Handle all customer financial details such as customer account information, credit card details and banking account information with relevant integrity and confidentiality

Deliver a quality service to all customers to ensure customer and client satisfaction

Achieve and deliver effective level of personal work, activities, and high level of performance to meet individually set objectives

 

Knowledge and Experience

  • Matric with English as a first language
  • A clear credit and criminal record
  • Minimum 6-12months Call Centre Customer Service Experience
  • Must not be unemployed for more than 6 months
  • Ability to speak, read and write fluently in English
  • Customer focused
  • An enthusiastic, positive and motivated outlook
  • Good communication skills both written and verbal
  • Both customer and quality focused
  • Previous experience of dealing with customers via telephone
  • Work towards individual and team targets

 

What you will get:

  • Monthly basic salary + Shift Allowance
  • Earn up to 20% of your basic salary as a performance incentive (based on KPI's)

 

Baseline Staff benefits:

  • Free Transport is provided and is available for shifts that end at 7pm onwards.
  • Medical Aid (Primary Care) is provided.
  • Shift allowance
  • Performance bonus
This position reports to: Team Leader Apply before Tuesday, September 10, 2019 - 52 Days left Companies may expire jobs at their own discretion. If you have not received a response within two weeks, your application was most likely unsuccessful.
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About Full Circle Contact Centre Services (PTY) LTD

Capita is a FTSE top 100 company and the UK’s leading outsourcing and professional services company with a history of steady growth and strong financial performance. Capita South Africa has added to Capita’s existing capability with their presence in the BPO sector providing customer service with fully hosted contact centre solutions trusted by global leading brands to transform their customer experience. We have been innovative to stay ahead and continue to add value to our partners as we deliver and transform their business. We have created a safe and professional working environment offering our employees weekly fun activities (employee engagement initiatives), learning and development courses, as well as wellbeing programmes aimed to retain and attract our people.

 

Over the last 12 months we have doubled our client base confidently, showcasing our capability to deliver results in line with the projections agreed at the outset. This has given all our clients the confidence that we can be trusted to service their customers to international standards. This trust has manifested in the approval of further growth for existing clients, as well as helping to enable new business opportunities as a result of our consistent performance and the ultimate offering of a safe pair of hands.