Channel Agent - Smarter Business (Pty) Ltd, Pietermaritzburg

  • Pietermaritzburg
  • Salary: R6 000.00 Per Month
  • Benefits: Pension, Funeral & Life Cover
  • Commission: Yes
  • Job Type: Permanent
  • Sectors: Sales, Consulting
  • Posted by Smarter Business (Pty) Ltd on Monday, July 8, 2019
  • Reference: Channel Agent
  • Apply before Friday, September 6, 2019 - 50 Days left

Vacancy Details

Employer: Smarter Business (Pty) Ltd

The Channel Agent is responsible for setting up appointments by utilizing “Neglected” or “Cold” data, in support of the Group’s business Units & Centres of Excellence; thus creating future COE opportunities.

Scope of job

  • To effectively secure successful appointments by dialing “cold data” or “neglected data” in a 5 day cycle (consultant to make contact with the Decision Maker).

Main Duties:

  • Maintain contact levels and provide an excellent customer relationship with new customers.
  • Dial “cold” and “neglected” data (leads/customers) on a daily basis whilst being aware of “call harassment”.
  • Must commit to meeting agreed targets (i.e x number of successful appointments created).
  • Must increase individual customer value by cross selling services and promotion of the company’s portfolio of services in the UK.
  • Must actively search for alternative means of contact by utilizing social platforms, search engines etc.
  • Must maintain accurate and timely content/ data within the company CRM system, Salesforce.
  • Responsible for own personal and professional development to facilitate effectiveness within role.
  • Must carry out any other relevant duties as defined and agreed by any member of the Middle / Senior Management Team.
  • Ensure KPI’s are met to meet the team’s overall target objectives for the month. Calls stats are a key metric.
  • Any other duties asked of them which fits within the reasonable expectations and requests demanded of them.

Required Skills

  • customer care : 1 to 2 years
  • verbal skills : 1 to 2 years
  • appointments : 1 to 2 years

Candidate Requirements

Skills required:

  • Excellent verbal, listening and communication skills.
  • Good planning, organisational and time management skills.
  • Negotiating and people skills.
  • The ability to interact with people at all levels.
  • Ability to work to deadlines and perform effectively and accurately under pressure.

Experience and Qualifications:

  • Experience in the business sales environment.
  • An understanding of the sales process and sound knowledge of buyer behaviour.
  • Grade 12 (Matric).
Apply before Friday, September 6, 2019 - 50 Days left Companies may expire jobs at their own discretion. If you have not received a response within two weeks, your application was most likely unsuccessful.
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About Smarter Business (Pty) Ltd

We are experts in the procurement and negotiation of commercial electricity, gas and water contracts, offering a range of related services to small and large businesses across the United Kingdom. Our aim is to save your business money by negotiating favourable rates on your behalf. Our founders have helped over 40,000 businesses save millions over the years.

By choosing Smarter Business as your energy and water partner, you will have access to an entire team of experts, who will ensure that you pay the lowest possible price for your electricity, gas and water. You will have a dedicated customer service team on your side, ensuring a seamless and efficient service.

We will find the most cost effective solution for your utility and water needs, all at no cost to you. We are paid directly by the utility provider you choose. Smarter Business will help you place your contract with the supplier that offers the best available price at the time. Once we have secured you the best deal, you can rely on us to provide excellent customer service and support.

We have worked very hard to build solid relationships with all the major suppliers and our teams have extensive industry knowledge to help you get the very best available deals, which can have a significant impact on your business’s bottom line.