Fastest growing TPI (third-party intermediary) broker in the industry. > Ranked as the 3rd leading consultancy by Cornwall Industry Insights. > Runner-up in the 2018 TELCAs - 'Awesome Place to Work' award 2018 finalist for 'Best Customer Service', 'Best Advice', 'Industry Expert' and 'Consultancy of the Year'. > 220 staff members in our SA office and two UK offices. > Platinum-accredited partner to Total Gas and Power. > Official energy partners to the P.G.A. and A.A Hospitality Association. Scope of job: > To monitor, manage and improve the “pipeline” of new customers, known internally as “Acquisitions”. > To monitor, manage and improve the “pipeline” of potential customers (who are currently on and who are new to our database). > To maximise sales, by assessing the factors which impact sales, win rates and future customer retention's. This will include - but is not limited to - targeted uplifts, targeted contract term, supplier placement, churn, Centre of Excellence, Sales from the first customer contact call. > To effectively manage a portfolio by developing strategic plans by analysing market trends and financial opportunities; presenting assumptions and recommending objectives to higher management and other departments. This includes recommendations on supplier placement, targeted uplift and term, as well as area for training and development. > Oversee the “Centre of Excellence” team to ensure that maximum productivity is achieved whilst meeting the expectations and needs of the company and customer. Main Duties: > Attend meetings with key members of the sales team. > Have a clear view of all “Pipeline” data (which Sales Consultants / teams / managers have the data, what is it worth, what could it be worth, what “stage” it is at, where it is being placed, specifically looking at the Centre of Excellence team. > Have a clear understanding of the “Centre of Excellence” win rate objectives, both in terms of quantity and also in terms of value. > Effectively provide feedback to management on trends that will affect the “Centre of Excellence” win rate objectives, such as poor Sales Consultant / team / manager performance. Poor supplier placement that will affect uplift, term and value. How does pushing for longer, or shorter term affect quantity win rate performance (value vs qty). > Ensure “Centre of Excellence” time is kept to a minimum, to maximise the potential of a lead. > Analyse data received from specific channel sources to validate quality and accuracy to ensure standards are being met. Make recommendations to Marketing if a specific lead source is negatively affecting ROI. > Track the movement of data from creation (which Sales Consultant has the data, what “stage” is it at, how long did it take to reach that “stage”). > Make recommendations to management, to improve performance by looking at the placement of quotes/sales to suppliers, who should dial the data (Sales Consultants/teams/managers). > Consistently review data to identify neglect. Analyse the trends to establish behavioural patterns and make recommendations to ensure the behaviour is not repeated. > Be consistent in reviewing Deliberate daily actions (reviewing pipelines and performance). > Provide recommendations for scripts and training to upskill Sales Consultants on how to better deal with the data. Work closely with post sale (QA Grading) to ensure training is being utilized effectively and identify areas of improvement and provide feedback to the Training department. > Look at the risks of “churning” business (ie moving it away from the current supplier to another). > Look at the financial and customer experience benefits of “churning” business (ie moving it away from The current supplier to another). > Identifying key areas for improvement in the pre and post sale processes. > Effectively manage inter-departmental communications, relationships - while ensuring objectives are met. This will include data departments, sales departments and post sale teams. > Be prepared to report on performance at board level. > Be proficient on Salesforce Reporting, be up to date with the industry and Be up to date with market trends and pricing nuances. > Be responsible for the accuracy of the teams database. This will require inspection at all levels of data and will require the support of data teams. > Must be able to forecast future revenue opportunities - ie what is the pipeline, what could it be worth based on variables such as win rates, uplift, term, average sales value and supplier placement. > Coordinate and monitor Sales Consultants tea breaks, lunches, absenteeism and annual leave to ensure productivity is consistent and running at full capacity. > Monthly reporting on sales performance budget/target and all variances. > Analyse trends within the market to recommend strategic changes to supplier placement, term and uplift. > Performs other duties as she/he deems necessary in the execution of her/his functions or duties as assigned by the Director of Sales, the Head of Sales, or the Employer. > Ensure no false data is entered into the Company’s CRM (personal and team)." />

Training Support - Smarter Business (Pty) Ltd, Pietermaritzburg

  • Pietermaritzburg
  • Salary: R7 000.00 Per Month Per Month
  • Job Type: Permanent
  • Sectors: Admin
  • Posted by Smarter Business (Pty) Ltd on Friday, March 15, 2019
  • Reference: Training Support
  • Apply before Tuesday, May 14, 2019 - 53 Days left

Vacancy Details

Employer: Smarter Business (Pty) Ltd

The purpose of the "Training Support" role - in context to the Centre OfExcellence team (sales teams) - Although not part of the team, they will support the role and provide feedback / trends to the "Training Manager”.

About Smarter Business Group:

Smarter Business is a UK-based company with offices in Hilton, KZN- South Africa, Haywards Heath - United Kingdom and Ringwood - United Kingdom.

> Fastest growing TPI (third-party intermediary) broker in the industry.

> Ranked as the 3rd leading consultancy by Cornwall Industry Insights.

> Runner-up in the 2018 TELCAs - 'Awesome Place to Work' award 2018 finalist for 'Best Customer Service', 'Best Advice', 'Industry Expert' and 'Consultancy of the Year'.

> 220 staff members in our SA office and two UK offices.

> Platinum-accredited partner to Total Gas and Power.

> Official energy partners to the P.G.A. and A.A Hospitality Association.

Scope of job:

> To monitor, manage and improve the “pipeline” of new customers, known internally as “Acquisitions”.

> To monitor, manage and improve the “pipeline” of potential customers (who are currently on and who are new to our database).

> To maximise sales, by assessing the factors which impact sales, win rates and future customer retention's. This will include - but is not limited to - targeted uplifts, targeted contract term, supplier placement, churn, Centre of Excellence, Sales from the first customer contact call.

> To effectively manage a portfolio by developing strategic plans by analysing market trends and financial opportunities; presenting assumptions and recommending objectives to higher management and other departments. This includes recommendations on supplier placement, targeted uplift and term, as well as area for training and development.

> Oversee the “Centre of Excellence” team to ensure that maximum productivity is achieved whilst meeting the expectations and needs of the company and customer.

Main Duties:

> Attend meetings with key members of the sales team.

> Have a clear view of all “Pipeline” data (which Sales Consultants / teams / managers have the data, what is it worth, what could it be worth, what “stage” it is at, where it is being placed, specifically looking at the Centre of Excellence team.

> Have a clear understanding of the “Centre of Excellence” win rate objectives, both in terms of quantity and also in terms of value.

> Effectively provide feedback to management on trends that will affect the “Centre of Excellence” win rate objectives, such as poor Sales Consultant / team / manager performance. Poor supplier placement that will affect uplift, term and value. How does pushing for longer, or shorter term affect quantity win rate performance (value vs qty).

> Ensure “Centre of Excellence” time is kept to a minimum, to maximise the potential of a lead.

> Analyse data received from specific channel sources to validate quality and accuracy to ensure standards are being met. Make recommendations to Marketing if a specific lead source is negatively affecting ROI.

> Track the movement of data from creation (which Sales Consultant has the data, what “stage” is it at, how long did it take to reach that “stage”).

> Make recommendations to management, to improve performance by looking at the placement of quotes/sales to suppliers, who should dial the data (Sales Consultants/teams/managers).

> Consistently review data to identify neglect. Analyse the trends to establish behavioural patterns and make recommendations to ensure the behaviour is not repeated.

> Be consistent in reviewing Deliberate daily actions (reviewing pipelines and performance).

> Provide recommendations for scripts and training to upskill Sales Consultants on how to better deal with the data. Work closely with post sale (QA Grading) to ensure training is being utilized effectively and identify areas of improvement and provide feedback to the Training department.

> Look at the risks of “churning” business (ie moving it away from the current supplier to another).

> Look at the financial and customer experience benefits of “churning” business (ie moving it away from The current supplier to another).

> Identifying key areas for improvement in the pre and post sale processes.

> Effectively manage inter-departmental communications, relationships - while ensuring objectives are met. This will include data departments, sales departments and post sale teams.

> Be prepared to report on performance at board level.

> Be proficient on Salesforce Reporting, be up to date with the industry and Be up to date with market trends and pricing nuances.

> Be responsible for the accuracy of the teams database. This will require inspection at all levels of data and will require the support of data teams.

> Must be able to forecast future revenue opportunities - ie what is the pipeline, what could it be worth based on variables such as win rates, uplift, term, average sales value and supplier placement.

> Coordinate and monitor Sales Consultants tea breaks, lunches, absenteeism and annual leave to ensure productivity is consistent and running at full capacity.

> Monthly reporting on sales performance budget/target and all variances.

> Analyse trends within the market to recommend strategic changes to supplier placement, term and uplift.

> Performs other duties as she/he deems necessary in the execution of her/his functions or duties as assigned by the Director of Sales, the Head of Sales, or the Employer.

> Ensure no false data is entered into the Company’s CRM (personal and team).


Required Skills

  • sales : 1 to 2 years
  • training : 1 to 2 years
  • admin : 1 to 2 years

Candidate Requirements

Skills required:

> In depth knowledge of Salesforce (including all objects used by sales).

> Ability to create process maps and training manuals.

> Ability to train staff effectively.

> Ability to identify, analyze trends and execute strategies.

> Sound understanding of the company's sales theorems.

> Managerial skills, such as time management, people management and process management.

> Show the ability to conduct and influence teams and individuals.

Experience and Qualifications:

> MS Office.

> Google Suite.

> Sales experience (advantageous).

> Admin experience (advantageous).

> Training experience (advantageous).

> Matric (Grade 12).

Apply before Tuesday, May 14, 2019 - 53 Days left Companies may expire jobs at their own discretion. If you have not received a response within two weeks, your application was most likely unsuccessful.
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About Smarter Business (Pty) Ltd

We are experts in the procurement and negotiation of commercial electricity, gas and water contracts, offering a range of related services to small and large businesses across the United Kingdom. Our aim is to save your business money by negotiating favourable rates on your behalf. Our founders have helped over 40,000 businesses save millions over the years.

By choosing Smarter Business as your energy and water partner, you will have access to an entire team of experts, who will ensure that you pay the lowest possible price for your electricity, gas and water. You will have a dedicated customer service team on your side, ensuring a seamless and efficient service.

We will find the most cost effective solution for your utility and water needs, all at no cost to you. We are paid directly by the utility provider you choose. Smarter Business will help you place your contract with the supplier that offers the best available price at the time. Once we have secured you the best deal, you can rely on us to provide excellent customer service and support.

We have worked very hard to build solid relationships with all the major suppliers and our teams have extensive industry knowledge to help you get the very best available deals, which can have a significant impact on your business’s bottom line.