Telemarketer / Call Centre Agent - AVI, Durban

  • Durban
  • Salary: Market Related
  • Job Type: Permanent
  • Sectors: Call Centre
  • Posted by AVI on Friday, March 15, 2019
  • Reference: 190314-2
  • Apply before Thursday, March 28, 2019 - 6 Days left
Partner Ad

Vacancy Details

Employer: AVI

NBL Food Services Division seeks a dynamic, self-motivated and energetic Telemarketer / Call Centre Agent to join their enthusiastic sales team. The NBL Food Services team is responsible for the Sales, Marketing and Training of National Brands Limited products within the Out of Home Wholesale Channel.

An opportunity has become available for a Telemarketer / Call Centre Agent with at least 2 years' in an outbound call centre experience to join the KZN sales team, based in Mount Edgecombe. The successful candidate will report directly to the National Sales and Marketing Manager.
- Please note that this job may expire at any time, for operational reasons. Advert closing dates may vary from those published on job boards and third party sites. Please double-check the closing date before applying

NBL Food Services Division seeks a dynamic, self-motivated and energetic Telemarketer / Call Centre Agent to join their enthusiastic sales team. The NBL Food Services team is responsible for the Sales, Marketing and Training of National Brands Limited products within the Out of Home Wholesale Channel.

An opportunity has become available for a Telemarketer / Call Centre Agent with at least 2 years' in an outbound call centre experience to join the KZN sales team, based in Mount Edgecombe. The successful candidate will report directly to the National Sales and Marketing Manager.

Target achievement:
Achievement of monthly budgeted targets by value, volume and margin
Maintain and develop existing business within a region
Identify customer growth opportunities
Monitor service level report daily
Monitor orders vs stock availability & manage demand correctly
Monitor call lists vs strike rate on a daily basis
Use deals provided to sell
Manage process of sell in prior to price increases
Address all pricing and delivery issues
Sell in new lines and increase the basket

Effective administration:
Pull sales reports
Ensure communication with regard to dropped orders takes place as instructed
Ensure the proper procedure is followed when opening new accounts
Ensure any customer details are up to date at all times
E-mail / SMS deals to Reps as agreed
Ensure opposition and trade information is communicated
Free stock tracking to be up to date at all times
Monitor shortfall vs target
Move stock between regions as required for specific orders

Ensure on time deliveries:
Ensure Nominated Order Day and Nominated Delivery Days are aligned
Monitor and understand distributor’s daily delivery reports
Prevent same day deliveries

Effective customer and Principal relationships:
Ensure a good working relationship is maintained with both our customers, Sales Consultants and National Sales & marketing Manager
Communicate all issues and provide solutions where possible, i.e. failed deliveries, out of stocks etc.
Ensure call centre call lists are aligned with the Sales Consultants call cycles
Handle all queries, internal and external in a professional and effective manner

Delivering results
Meeting customer expectations
Following instructions and procedures
Planning and organising
Adapting and responding to change
Presenting and communicating information

At least 2 years' Telemarketer / call centre experience is essential
Relevant food service customer and product knowledge

Grade 12/ Matric is essential

SAP knowledge
Proficient in MS Office
Experience and understanding of Out Of Home sales environment or Food and Services industry
Relevant food service customer and product knowledge ideal

Apply before Thursday, March 28, 2019 - 6 Days left Companies may expire jobs at their own discretion. If you have not received a response within two weeks, your application was most likely unsuccessful.
353 people have viewed this job.

Similar Jobs

More AVI Jobs

About AVI

AVI LIMITED is home to many of South Africa’s leading and best-loved brands. Listed on the Johannesburg Stock Exchange in the Food Products sector, AVI’s extensive brand portfolio includes more than 50 brands. Our single-minded purpose is our brands growth and development. Our brands span a range of categories including: hot beverages, sweet and savoury biscuits and snacks, frozen convenience foods, out-of-home ranges, personal care products, cosmetics, shoes, accessories, and fashion apparel.

AVI’s brands have grown into great South African favourites including: Five Roses, Freshpak, House of Coffees, Frisco, Koffiehuis and Ellis Brown in the Beverages category; Bakers, Pyotts, Willards and Provita in the Biscuits and Snacks category; I&J in the Frozen Foods category; as well as Ciro, Lavazza and Douwe Egberts Cafitesse for the Out Of Home market. Our beauty and personal care brands include Yardley, Lentheric and Coty Great international and local Fashion Brands in the AVI stable include Spitz, Carvela, Kurt Geiger, Lacoste, Gant and Green Cross Shoes. We have a well-developed shared services structure spanning: International, IT, Finance, Logistics, Marketing, Procurement and Field Marketing that allows us to take advantage of our scale. 

AVI’s brands are a household name in South Africa and growing every day.