CALL CENTRE MANAGER (NELSPRUIT) - MPRTC Recruitment, Mbombela

  • Mbombela
  • Salary: Market Related
  • Job Type: Permanent
  • Sectors: Admin
  • Posted by MPRTC Recruitment on Friday, November 30, 2018
  • Reference: NEL008445/BB
  • Apply before Friday, December 28, 2018 - 13 Days left
Partner Ad

Vacancy Details

Employer: MPRTC Recruitment

Please Note:


If you do not fit the specification with the minimum requirements your application will not be accepted for this position. Shortlisted candidates may be required to complete an Assessment or Test to demonstrate your knowledge of this position.


Requirements:



  • Minimum Matric is essential

  • Minimum 3 years in a call centre environment

  • Previous Call Centre management experience will be an advantage

  • Computer literacy with basic working knowledge of Microsoft Office programs is essential

  • Must be an enthusiastic, meticulous person

  • Be able to manage 4 service controllers

  • Must be able to adapt easily to a constantly changing environment

  • Ability to take initiative

  • Strong team orientation and ability to function as a team leader

  • Pro-active and problem solving focus

  • Must be able to work under pressure and overtime from time to time


 


Skills / Duties:


 



  • To improve the customer service experience

  • Take ownership of customer issues and follow problems through to resolution

  • Develop call centre procedures, policies and standards

  • Control resources and utilize assets to achieve qualitative and quantitative targets

  • Adhere to and manage the approved budgets

  • Maintain an orderly workflow according to priorities

  • Determines customer service requirements by maintaining contact with customers; conducting surveys; benchmarking best practices; analysing information and application

  • Co-ordinate and manage customer service projects and initiatives

  • Submitting warranty claims on spare parts to the various suppliers

  • Improving the warranty claim process

  • Meeting warranty budgets set by the company


 


 


 


 


 


 


Applicants must reside in NELSPRUIT or surrounding area.


Only South African citizens, who are suitably qualified, live in the applicable area and meet the requirements of the position are eligible to apply for this vacancy.


Please take note: if you have not been contacted within 14 days, please consider your application unsuccessful.


 


Visit our website to view all of our current vacancies: www.mprtc.co.za


Apply before Friday, December 28, 2018 - 13 Days left Companies may expire jobs at their own discretion. If you have not received a response within two weeks, your application was most likely unsuccessful.
123 people have viewed this job.
A JOB HANDPICKED JUST FOR YOU X

Similar Jobs

More MPRTC Recruitment Jobs

About MPRTC Recruitment

With today’s current demand for highly qualified and skilled talent, we have implemented a sound network to enable us to source and place staff on broader geographical scale. We successfully recruit for organizations in Mpumalanga (Nelspruit 013 7522383 and  Witbank 013 6562046),Gauteng, Limpopo, Free StateKwaZulu-Natal, North West, Western Cape (021 7820030), Eastern Cape and the Northern Cape.

We have recruitment personnel who specialise in the Hospitality, Financial, Retail, Engineering, Mining and Manufacturing industries.

Additional to the Permanent Staffing, we also have a Temporary Staffing division, which allows extensive coverage in all industries.

We pride ourselves in the rapid growth we have experienced since opening, and in the attention to detail that we have maintained with drawing candidates with the necessary qualifications, skills and experience and placing them to match our client’s staffing needs.