Freelancer - Customer Experience Consultant - PLP Group, Gauteng

  • Gauteng
  • Salary: Market Related
  • Job Type: Contract
  • Sectors: General, Lifestyle
  • Posted by PLP Group on Friday, December 7, 2018
  • Reference: Virtual Hey Jude GP
  • Apply before Tuesday, February 5, 2019 - 49 Days left

Vacancy Details

Employer: PLP Group

Join a dynamic lifestyle programme service provider as a freelance contractor, to procure and communicate accurate pricing/information for products/services for our clients through an App/Web based program. Also go the extra mile for our clients and create a “WOW Factor.’’ 

Work from home, anywhere in South Africa, and determine your own working hours and monthly pay.  Pay is based per task completed and the more tasks you complete, the more you earn!  This position is ideal for candidates wanting to work flexi-hours during the day or night as well as for the unemployed, in the convenience of your own home.

You will require your own computer/laptop, headset and WiFi. 

Appointment as a freelance contractor is subject to successful completion of an online training programme.         

Duties and Responsibilities:

  • Managing client responses as prescribed by the company's policies and procedures on a Web/App based program.
  • Ensuring the best value is offered to the customer through the ability to negotiate the   best deals.
  • Managing and taking full accountability for all customer interactions including all client’s tasks.
  • Managing workflow and ensuring proper time management is adhered to on all tasks.
  • Supplier chain   management – build supplier database and secure preferential agreements with suppliers.   All suppliers are to be vetted within the criteria set out by the company and its management.
  • Ensuring all relevant service level agreements are adhered to as set out by our guidelines  and contractual obligations.
  • Ensuring all payments related to product/services are made timeously via the App. All   payments to be handed over to the finance team in a timeous manner to ensure all payments are released to the schedule.
  • Ability to organize, plan and manage tasks to completion.
  • Project a highly professional, friendly and pleasant demeanour
  • Excellent general and global knowledge.
  • Excellent knowledge and usage of the internet
  • Managing total Quality Customer Experience.
  • Keeping abreast of events, current affairs to ensure good general knowledge.
  • Work independently.
  • The highest level of client and business confidentiality at all times.
  • Ability to ensure that you strictly maintain the standards, disciplines and procedures of the company



Candidate Requirements

Qualifications and experience:

  • Matric/Grade 12.
  • Must be fully computer literate in Microsoft packages.
  • At least 5 years experience in customer service, concierge and/or personal assistant is essential.
  • Understanding of the supply chain process will be an advantage.
  • Previous experience in working on phone-based App will be advantageous.

Behavioural Competencies:

  • Exceptional communication skills in English, both written and verbal
  • Strong planning and implementation skills
  • Total honesty and reliability
  • Positive attitude and highly motivated
  • Assertive
  • Sensitive to client and staff requirements and problems
  • Excellent organization and planning skills
  • Complete self-motivation and self-starting capabilities
  • Effective time management – ability to prioritise and set work tasks according to urgency
  • Results driven

Please upload your full CV on the following platform:






This position reports to: Customer Experience Manager Apply before Tuesday, February 5, 2019 - 49 Days left Companies may expire jobs at their own discretion. If you have not received a response within two weeks, your application was most likely unsuccessful.
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About PLP Group

A diversified services group aimed at driving brand enhancement and stakeholder engagement solutions.

Our innovative products and effective services include customer and employee lifestyle programmes, business process outsourcing, sales, SME solutions and marketing.

Differentiate your brand, increase employee performance, retain customers and increase sales with our suite of business solutions.
Who knows what the future holds…but we believe it’s Insured!